Data Analyst (m/f/d)

🔎 Who we are?

Quantion is a Business Digital Transformation services company founded in 2015 and part of the Astek Group group operating in more than 25 countries with over 10,000 employees worldwide.

Our team is specialized in application development, UX/UI, and digital business transformation, focused on building innovative solutions that drive measurable business results.

We combine our teams in cutting-edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation.

We are looking for a DATA ANALYST to join our Tech Team.

Key Responsibilities:

• Analyze live chat performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets
• Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights
• Write advanced queries and data transformations to process large-scale, multi-source datasets
• Perform data preparation, exploratory analysis, and reporting automation
• Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights
• Integrate conversational, operational, and customer data to create a holistic view of channel performance
• Ensure data quality, consistency, and alignment of KPIs across datasets and teams
• Communicate findings effectively to stakeholders, translating analysis into clear business narratives and recommendations
• Support OKR tracking by aligning metrics with product and business goals
• Collaborate closely with product teams, data engineers, and data scientists within the analytics squad to drive data-informed decisions and improvements

Requirements:

• 3–5 years of experience in Data Analytics, preferably in digital or customer-facing environments
• Strong hands-on expertise in SQL, Python, Databricks
• Proven experience building dashboards in Tableau
• Ability to work with large, complex datasets across multiple sources
• Strong analytical thinking with the ability to translate data into actionable insights
• Solid understanding of product analytics and customer journeys
• Strong communication skills across technical and non-technical stakeholders
• Hands-on, proactive mindset with ownership of end-to-end analytical tasks

Our offering:

🚀 You will grow professionally in a company in constant development and evolution.

📏 You will benefit from a personalized follow-up of your professional projects as close as possible to your ambitions.

📈 You will make a real contribution to the company's development in real time.

🏝️ You will enjoy 23 days of vacation.

🌍 You will join our team: diverse, multicultural and constantly growing.

🔋 You will have days full of good energy and good atmosphere.