Customer Growth Data Analytics Specialist / Supervisor

Get ready to take your place on n11, an open market platform has made valuable contributions to the e-commerce sector since its establishment by bringing more than 330 thousand registered business partners to customers.

We are looking for "Customer Growth Data Analytics Specialist / Supervisor” to join our team in n11.

What you'll do

• Work in the Growth team to create insights from data
• Determining insights and tracking requirements; manage measurement systems for data capture
• Visual data preparation and creating insights by digging the data with SPSS, GA4 or any other tool
• Drawing the customer journey of the customers, putting KPIs to measure the efficiency of it, optimize& improve each KPI
• Business recommendations to improve the insights that you’ve found
• Implementing campaigns and all other Marketing actions with related teams
• Working closely with all departments to collect what analysis do they need
• Responsible from product recommendation engine tool, creating roadmap & making improvements to reach KPIs
• Collaborating with commercial growth teams to establish success customer metrics, implement tracking methods, analyze data, and ensure a shared understanding of KPIs,
• Analyzing customer segments and campaigns, conducting A/B testing, and performing control group analysis to inform customer growth strategies,
• Actively working on customer growth analytics, encompassing areas such as customer acquisition, customer retention, upsell & cross-sell strategies, campaign & promotion effectiveness, and user-centric behavior

Who you are

• University graduate, preferably in engineering or statistics area of study
• Minimum 4 years experience within a data analytics (preferably in the marketing industry)
• Working in online sector is a plus
• Experience with the analysis of large data sets to develop insights and learnings
• Strong analytical skills with understanding of statistical techniques: analyzing data, drawing conclusions, and developing actionable recommendations
• Experience with data & statistical analysis software products such as SPSS Modeler, MSTR, Tableau, BigQuery
• Knowledge of current metrics within the online industry
• Campaign management knowledge and taking actions based on the insight and analysis
• Ability to manage multiple projects at one time
• Experience in database analysis skills: MS Access/SQL
• Ability to think and work independently, solve problems, and develop sets of recommended options
• Team player with good communication and interpersonal skills
• Multitasking and entrepreneurial thinker
• Fluency in written and spoken English
• Excellent MS Office skills

As n11, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.

https://n11scdn1.akamaized.net/custom/aydinlatma-metni/People-Aydinlatma-Metni.pdf