VP, Customer Service & Community Experience

– Equity Partner –

Location: Remote (North America initially; Global expansion)

Minimum Commitment: 20 hours per week

Department: Customer Success, Community Experience & Trust

This Is Not a Job. It's a Stake.

We're not hiring someone to answer support tickets—we're bringing on a founding executive to build one of the most important organizations inside Anime Universe.

Every interaction a fan, creator, publisher, or partner has with Anime Universe will shape how they perceive our brand. Your mission is to design the systems, teams, technology, and culture that create exceptional experiences at global scale.

Minimum commitment: 20 hours/week. If that's not realistic, it's not the right fit. We operate on clarity—not stretch.

This is an Equity Partner role. That means:

• No upfront cash compensation
• Founding-level equity participation (standard vesting schedule)
• Future token-based rewards (subject to legal and regulatory approvals)
• Salary activates upon company funding and revenue milestones
• Remote-first, globally distributed leadership team

If you believe customer success is a strategic advantage—not a support function—we'd love to build with you.

Let's Be Very Clear

Most companies build customer support after they've grown. We're building it before we need it.

Anime Universe is creating a platform that brings together fans, creators, publishers, licensors, marketplaces, AI experiences, gaming, social communities, and future blockchain-powered digital ownership. That complexity requires far more than a traditional customer support organization. We're looking for an executive who can build a world-class Customer Success, Community Operations, Trust & Safety, Creator Success, and Partner Experience organization from the ground up. You'll help establish the standards that define how millions of people experience Anime Universe.

Overview

As Vice President of Customer Success & Community Experience, you'll design and lead Anime Universe's complete customer experience strategy across every major stakeholder.

You'll build the operational foundation that supports:

• Fans
• Registered Users
• Premium Subscribers
• Manga Creators
• Publishers
• Licensors
• Marketplace Sellers
• Business Partners
• Community Moderators
• Brand Partners

You'll work closely with Product, Engineering, Legal, Marketing, Finance, AI, Security, and Executive Leadership to ensure customer experience becomes a competitive advantage as Anime Universe scales globally.

What You'll Own

• Customer Experience Strategy
• Build Customer Success Organization
• Customer Success Operations
• Creator Success
• Publisher & Partner Success
• Community Experience
• Customer Technology & AI
• Metrics & Operational Excellence
• Organizational Leadership

What We're Looking For

• 12+ years leading Customer Success, Customer Experience, Community Operations, or Customer Support organizations
• Experience building customer organizations from startup through high-growth stages
• Experience supporting consumer digital platforms or online communities
• Experience managing globally distributed teams
• Strong operational leadership and KPI management experience
• Experience implementing CRM, ticketing, and customer support platforms
• Experience leading or partnering with Trust & Safety and Moderation organizations
• Excellent communication, leadership, and organizational skills

Preferred experience includes:

• Anime
• Manga
• Gaming
• Creator Economy
• UGC Platforms
• Marketplace Businesses
• Streaming Platforms
• Subscription Services
• AI-enabled Platforms
• Blockchain or Digital Asset Ecosystems

Compensation

• Equity (Shares): Founding Partner-level ownership participation
• Future Token-Based Rewards: Subject to legal and regulatory approvals
• Future Salary: Activated upon funding and revenue milestones
• Remote-First: Global, asynchronous leadership environment

Our Promise

Customer experience won't be a support department at Anime Universe. It will be one of the core pillars of the company. We're building a platform where millions of fans, creators, publishers, and partners can connect through shared passion for anime and manga. Every interaction matters. If you're excited about building a world-class Customer Success, Community Experience, and Trust organization from day one—and helping shape the future of one of the world's most ambitious anime platforms—we'd love to build it together.