Senior Project Manager

Svitla Systems Inc. is looking for a Senior Project Manager for a full-time position (40 hours per week) in Argentina, Mexico, and Costa Rica. Our client offers advanced healthcare services that use AI technology.

You’ll be responsible for managing multiple concurrent projects to deliver solutions to customers, working closely with a Software Delivery Program Manager and a cross-functional team to create and execute end-to-end project plans, balancing schedule, quality, cost, and customer satisfaction. You will proactively and strategically manage software delivery, from discovery through to successful customer adoption, manage dependencies, lead technical discussions, and drive action plans to resolve issues and mitigate risks. You will support clear communication of project status to all stakeholders, backed by transparent KPIs, and serve as the primary liaison between the cross-functional team and the customer, fostering trusted relationships at all levels.

Desired Outcomes (metrics & KPIs)

Quality and timely execution of implementation projects.

NPS/CSAT for client onboarding and ongoing activities.

Requirements

• 5+ years of experience in a high-performance software delivery capacity.
• 5+ years of experience in project management is preferred.
• Experience in healthcare, consumer applications, or technology.
• Bachelor’s degree or equivalent
  
  

Responsibilities

• Take ownership of one or more project plans, including status reports, risk logs, and issue management. You'll manage program calendars and meeting schedules to ensure timely execution.
• Collaborate closely with internal teams (Marketing, Communications, Product, Engineering, and Operations) to ensure alignment, communicate project status, and escalate issues. You'll motivate and guide these teams to deliver on time and to customer requirements.
• Employ strong problem-solving skills to navigate challenges and uncertainty during implementation and product development. You'll identify dependencies, coordinate with teams to ensure their attainment, and mitigate risks to maintain delivery schedules.
• Support change control processes and governance meetings to ensure the integrity of the project scope and timeline. You'll also act as a liaison for testing initiatives, providing a smooth testing lifecycle with clients.
• Manage deliverables and document control processes. You'll also capture ongoing customer feedback and support internal initiatives to develop and improve documentation and processes, contributing to the evolving delivery model.
• Apply project management best practices, tools, and processes in accordance with internal standards, partnering with Delivery Leads to escalate and overcome barriers to project success.
  
  

WE OFFER

• US and EU projects based on advanced technologies.
• Competitive compensation based on skills and experience.
• Regular performance appraisals to support your growth.
• Flexibility in workspace, either remote or our welcoming office.
• Bonuses for article writing, public talks, other activities
• Generous time off, including vacation, national holidays, sick leaves, and family days.
• Personalized learning programs tailored to your interests and skill development.
• Free tech webinars and meetups organized by Svitla.
• Regular corporate online activities.
• Awesome team and a friendly, supportive community!