Cloud Applications Engineer

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

Join OpenText in Cork, Ireland, as a Cloud Applications Engineer, where you will be responsible for designing, operating, and improving observability and monitoring stack across hybrid/cloud platforms. The role ensures platform reliability, high-quality alerting, log/metrics pipelines, and seamless collaboration with the NOC - all while following ITIL processes for Incident, Problem, Change, and Configuration Management.

What The Role Offers

• Setting up, configuring, and maintaining monitoring and alerting systems Operations Bridge Manager (OBM), Network Node Manager (NNMi), Zabbix, Prometheus, and Graylog.
• Defining and maintaining SLIs/SLOs and alerting quality.
• Building dashboards and service health views.
• Interfacing with NOC, ensure clear alert routing and escalation.
• Supporting Production critical environment, providing Tier3 support and participating in post-incident reviews.
• Deploying, upgrading, and managing observability components in Linux/Kubernetes environments.
• Automating monitoring tasks using Python, Bash, Terraform, or Ansible.
• Maintaining log and metrics pipelines.
• Integrating with ITSM tools for incident, change, and CMDB processes.
• Enforcing ITIL best practices and maintain documentation.
  
  

What You Need To Succeed

• Bachelor’s in Computer science, Engineering, or equivalent
• 2+ years of relevant experience in the field
• Understanding the concepts of System Administration, Hybrid Applications, Monitoring and ITIL Concepts.
• Expertise in installation and maintenance of Observability, Monitoring, Log aggregation and Automation tools.
• Strong skills with tools of Zabbix, OBM, NNMi, Graylog, Ansible
• SRE foundations: SLIs/SLOs, incident response, postmortems.
• Linux administration and proficiency in Kubernetes (Opensource, GKE and/or EKS)
• Scripting: Python, Bash
• IaC: Terraform, Ansible, CI/CD Pipelines, GitLab
• Networking Fundamentals: TCP/IP, SNMP, DNS, Syslog, APIs
• Observability Tools: NewRelic, Dynatrace
• Foundational understanding of AI Concepts, Machine learning basics.
• Ability to leverage LLM based tools for troubleshooting, documentation and automation creativity
• Nice to have skills: OpenTelemetry experience; OpsBridge Aviator, SMAX integrations, AIOps exposure; Elasticsearch, Kibana, Grafana; AWS/GCP/Azure cloud monitoring; Security operations exposure; Kafka/AMQP pipelines; Go/Java programming.
  
  

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is a chance to join our Cork-based team as a Cloud Application Engineer, helping ensure reliable hybrid and cloud platforms through strong observability, monitoring, and alerting.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.