Cybersecurity IT Service Manager

We are currently looking for a: Cybersecurity Service & Project Manager to strengthen the Cronos Europa team.

As member of a Cybersecurity Operations team, you will join a department responsible for designing, delivering and improving cybersecurity services and technical solutions in a complex, multi-technology environment.

You will play a key role in bridging technical teams and business stakeholders, ensuring clarity, consistency, and continuous improvement of service offerings.

Responsibilities

• Act as the main interface between technical service owners, business stakeholders, and clients to ensure alignment and maturity of service offerings
• Contribute to business analysis activities by gathering and structuring business needs into projects and programmes (objectives, deliverables, roadmap)
• Maintain and improve the Service Catalogue covering cybersecurity, infrastructure, and platform services
• Define, negotiate, and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring service performance targets are met
• Lead projects and initiatives related to service implementation and catalogue integration within ITSM tools (e.g. ServiceNow)
• Manage procurement processes for technologies and services, including contract lifecycle and vendor management
• Act as the main point of contact for technology vendors (contract renewals, escalations, feature requests)
• Contribute to the implementation and maturity of ITIL/ITSM processes
• Produce clear, structured technical and functional documentation
  
  

Technical Skills

• Strong knowledge of cybersecurity domains: application security, infrastructure security, risk governance, compliance, monitoring and incident response
• Solid experience in IT Service Management (ITSM) and strong understanding of ITIL framework
• Proven experience with Service Catalogue management and integration with CMDB, Change Management, and Service Level Management
• Strong experience in project and programme management (planning, execution, delivery)
• Very good knowledge of PRINCE2, PM2, or similar methodologies
• Experience with ServiceNow ITSM platform is a strong asset
• Proficiency with project management tools such as Microsoft Project
• Knowledge of Atlassian tools (JIRA, Confluence) is an advantage
  
  

Profile

• Bachelor's or Master's degree in IT, Cybersecurity, Business Management, or a related field
• Proven experience in IT service management and project/programme delivery, ideally in a cybersecurity or infrastructure environment
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to work in a multicultural and fast-paced environment
• Strong leadership and teamwork capabilities
• Ability to manage multiple projects simultaneously
• Fluency in English is required, French is a strong asset
• High level of professionalism, discretion, and integrity
  
  

Certifications

• PMP / PRINCE2
• ITIL Foundation, higher ITIL certifications are a plus
  
  

Why Cronos Group?

We'll Propose You

• An attractive salary package
• A good work-life balance environment
• The opportunity to work on cutting-edge cybersecurity topics
• Tailor-made training courses to develop your skills
• A dynamic, collaborative, and friendly work environment
  
  

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!