HubMub
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Alongside

IT Operations Analyst

Alongside
Portugal · Full-time · Entry
Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for an IT Operations Analyst to join a project at a company specializing in the management of financial markets.

Responsibilities

  • Monitor, maintain, and ensure the availability of production and testing environments
  • Analyze, troubleshoot, and resolve operational alerts, incidents, and service disruptions
  • Investigate and resolve L1 and L2 automation failures, ensuring timely recovery of services
  • Manage incidents, service requests, and change tickets, ensuring compliance with defined SLAs
  • Participate in the management and coordination of major incidents, escalating issues when required
  • Monitor system performance and proactively identify opportunities for service improvement
  • Create, review, and maintain operational procedures and knowledge base documentation
  • Work according to ITIL best practices and contribute to the continuous improvement of operational processes
  • Collaborate with infrastructure, application, and development teams to ensure service reliability and stability
  • Participate in on-call and 24/7 shift rotations to support business-critical services

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field is a plus
  • 2+ years of experience in IT Operations, Production Support, Infrastructure Support, or a similar role
  • Good knowledge of Linux administration and troubleshooting
  • Experience with monitoring and alerting platforms
  • Experience working with Jira and ITIL-based processes
  • Experience managing incidents, changes, and service requests in production environments
  • Good understanding of troubleshooting methodologies and root cause analysis
  • Good communication skills and ability to work in cross-functional teams
  • Good command of English
  • Availability to work in a 24/7 shift schedule
  • Strong analytical mindset, sense of ownership, and proactive attitude

Nice to Have

  • Experience with scripting (Bash, Python, or similar) for automation
  • Knowledge of networking fundamentals
  • Experience with cloud environments (Azure, AWS, or GCP)
  • Experience with monitoring tools such as Zabbix, Nagios, Prometheus, Grafana, or similar
  • Knowledge of CI/CD pipelines or DevOps practices
  • Experience in financial services or other mission-critical environments

Benefits

  • Technical guidance and continuous mentorship
  • Participation in real-world projects
  • Collaborative environment with a focus on professional growth
  • Opportunity for career progression
  • Hybrid work model: Porto office (3 days per month of home office)
  • Salary range: 20k - 30k per year

Key Skills

Ranked by relevance

itil prometheus grafana python devops nagios linux cloud bash cicd jira aws
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Country Guide

Portugal

Startup-friendly with strong expat appeal

Posted
Jul 04, 2026
Type
Full-time
Level
Entry
Location
Porto
Company
Alongside

Industries

IT Services IT Consulting

Categories

Other

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