Account Manager

Our teams in 50+ countries across six continents combine local knowledge with sector expertise to deliver exceptional outsourced marketing services and global brand programs in 200 markets worldwide.

Link is a leading global marketing services business specialising in promotional products, POS items and marketing materials. Every day we work with the world’s biggest brands to create and execute experiential marketing campaigns which excite audiences, build customer loyalty and demand attention.

Our people are passionate about creating outstanding promotional campaigns and brand experiences for the world’s leading consumer brands. We have the integrity to understand and own our place in the world. And with a disruptive mindset, we have the courage to do things differently.

Job Purpose

Reporting to the Account Director, you will be part of a local in-market team supporting the delivery of a major outsourced marketing services contract, covering the key categories of Print, POS and Promotional Merchandise.

Key Responsibilities

• Engaging with local client stakeholders to take new briefs, provide quotations and manage live orders through to activation in market.
• Based on customer briefs initiate all product development and source new concepts in collaboration with the Operations team.
• Ensure that your individual Sales and Profit Budget is exceeded and that all costs related to your orders are strictly controlled.
• Ensure customer service is a top priority. Identify and resolve all issues relating to customers within Standard guidelines.
• Provide professional presentations to customers.
• Maintaining and updating database of local suppliers and managing the relationships
• Liaise with suppliers and have strong negotiation skills
• Process orders and invoices
• Ensure all orders are tracked and reported against set contractual obligations
• Produce accurate customer quotations and ensure quality samples and artwork for proposals.
• Communicate order status to all departments to ensure timely delivery of orders.
• Participate in industry trade shows to develop and maintain business relationships, improve product knowledge and identify opportunities to increase sales.
• Develop and maintain accurate, legible customer files.
• Submit all requested reports including but not limited to customer meeting reports, forecasts and monthly sales reports to the Sales Manager in a timely fashion.

What are we looking for?

Skills Required:

• Experience in the promotional goods and/or Print and POSM industries
• To have a strong team attitude
• Strong client facing experience, preferably in an outsourced or integratorprovider setting
• Excellent oral and written communication skills
• First class, effective organisational skills
• A pro-active approach to managing projects
• Experience of working as part of a team
• A keen eye for detail and an understanding of budget restraints
• Ability to work under pressure whilst maintaining a cool outlook
• A personable and professional character that will allow you to build clientrapport
• The confidence to give clients trust in your work
• Excellent knowledge of MS Office particularly power point and excel
• Excellent problem solving ability
• Enthusiastic and passionate
• Good time-management skills