Network Engineer

Role: Voice Support Engineer – Network Operations

Experience: 5–7 Years

Key Responsibilities

• Support and manage VoIP, Unified Communications, Contact Center, and Mobility solutions across AMER, EMEA, and APAC.
• Administer ServiceNow tickets, ensuring SLA compliance for incidents, requests, changes, and problem management.
• Manage telecom vendors (Zoom Phone, AT&T, Verizon, T-Mobile, Choice Tel).
• Handle VoIP operations including number provisioning, porting, IVR, call queues, SMS, and Moves/Adds/Changes (MACs).
• Monitor licensing, cost optimization, inventory, and telecom assets.
• Coordinate project activities, customer escalations, and stakeholder communication.
• Ensure compliance with legal, security, and operational standards.

Mandatory Skills

• Experience with Arista DC/Branch Routers & Switches
• Experience with Arista Wireless
• VoIP, PSTN, Unified Communications, and Contact Center support
• ServiceNow
• Vendor management and telecom operations
• Strong communication and stakeholder management skills