Manager - Commercial Operations (Real estate)

We are currently hiring for a professional and exceptional talent for the role of Manager - Commercial Operations who will oversee the end-to-end administration of sales and leasing transactions while ensuring efficiency, compliance, and seamless customer processes.

The preferred candidate should have:

• 10+ years of experience in commercial operations, sales/leasing administration, or CRM management within real estate or a related sector
• Strong expertise in transaction administration, commission management, governance, and operational process optimization.
• Proficiency in CRM platforms, sales analytics, and reporting/dashboard tools
• Proven capability in team leadership, compliance management, and cross-functional coordination
• He/ she should be a bachelor's degree in business administration, accounting or finance.

Job Responsibilities:

•Manage the end-to-end operational administration of sales and leasing transactions including customer onboarding, documentation, and handover processes

• Oversee CRM administration, data integrity, sales and leasing reporting, analytics, and performance tracking

• Ensure compliance with internal policies, governance requirements, and operational procedures across all transactions

• Control commission administration, calculation accuracy, process optimization, and operational support for the Sales & Leasing function.

• Establish and continuously improve standard operating procedures, workflows, and service-level standards for commercial operations.

• Implement digital tools, automation, and analytics platforms to enhance operational efficiency and decision support

• Facilitate coordination between sales, leasing, finance, and legal teams to ensure smooth transaction lifecycles.

• Monitor operational KPIs including transaction turnaround time, CRM data accuracy, and commission processing timeliness

• Evaluate performance against governance compliance rates and customer onboarding satisfaction targets as core success measures

• Report commercial operations performance, analytics, and dashboards periodically.

• Report transaction status, exceptions, and compliance metrics to relevant stakeholders including Finance and Legal.

• Investigate and mitigate risks related to transaction errors, data integrity, commission disputes, and governance breaches with contingency measures

• Establish controls to safeguard CRM data security, confidentiality, and audit readiness across all commercial records.