Functional Project Manager (Dynamics 365)

Functional Project Manager (Dynamics 365 CRM)

We are partnering with a leading consultancy to find an experienced Functional Project Manager for a major digital transformation project in a highly regulated industry

.
If you bridge the gap between business needs and IT solutions using Microsoft Dynamics 365, we want to hear from yo

u!
Key Responsibilit

• iesFunctional Design: Translate business requirements into user stories, technical specifications, and low-code solution desig
• ns.CRM Configuration: Optimize and configure the Dynamics 365 CRM platform to support evolving customer service nee
• ds.Project Delivery: Facilitate stakeholder workshops and collaborate with Architects, Developers, and QA teams from kickoff to rollo
• ut.Continuous Improvement: Streamline customer service processes and champion functional best practic

es.
What You B

• ring5+ years of experience as a Functional Consultant, Project Manager, or Business Analyst focusing on Microsoft Dynamics 365 CRM (or similar enterprise CR
• Ms).Proven hands-on experience in solution configuration and low-code platfo
• rms.Strong stakeholder management, workshop facilitation, and cross-functional team collaboration ski
• lls.Experience navigating Agile, Waterfall, or hybrid delivery environme
• nts.Fluency in Engl

ish.
Nice to

• HavesExpertise in D365 Customer Service or case manage
• ment.Experience with Azure DevOps, Jira, or Conflu
• ence.Relevant Microsoft Dynamics or Agile/Scrum certificat