Network Engineer

Role name - Network Capacity Analyst

Location - Cracow Poland

We are looking for a Network Capacity Management professional to join our Connectivity team, which supports network infrastructure across 55 countries. In this role, you will drive improvements in network capacity management, ensure capacity management processes are consistently followed, and help increase their maturity across the organization.

You will proactively monitor network capacity, analyze data to identify potential issues before they become incidents, and recommend improvements to services and processes. This is an excellent opportunity to make a significant impact on the stability, performance, and reliability of our global network infrastructure.

What you’ll do

• Primary responsibility is to drive the improvement of capacity management within Connectivity to meet internal control requirements
• Ensure that capacity management activities in Connectivity are balanced such that they are prioritised based on risk to service, effort involved to complete and the cost of completion (including Total Cost of Ownership considerations)
• Represent Connectivity on the HSBC Capacity Management Community of Practice forum
• Determine sources of measures of business demand that drive capacity consumption for key products within Connectivity
• Quantify the relationship between business demand and capacity consumption
• Ensure that all changes that have impact on network infrastructure are assessed by Architects in Connectivity
• Work with business areas to ensure that all programmes/projects/changes engage with the Connectivity Front Door process (not just those that have identified a need for Connectivity to support them)
• Prioritise efforts such that infrastructure service outages and repeat failures are reduced
• Ensure global capacity management standards are set and adhered to
• Using Continuous Improvement Methodology, work to improve the services we provide with the domains and vendors

What you need to have to succeed in this role

• Experience in working with and/or building large scale resilient network environments
• An understanding of network resilience principles
• A capacity management background, ideally in a network environment – the resources in scope include network bandwidth, ports, routers, firewalls, servers, etc.
• Strong numerical skills
• Experience of working to ITIL standards/frameworks
• An understanding of how capacity consumption affects performance
• Ownership – a passion for gaining outcomes (i.e. not task driven)
• A passion for challenging the reason why – and the willingness to be challenged
• Ability to engage and collaborate with multiple teams
• A drive to search for complex problems to solve and an ability to learn through solving them
• Strong drive to improve the services we provide