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Sundus

IT Support Engineer

Sundus
United Arab Emirates · Full-time · Entry
Job Code: JPC - 6195

Job Title: IT Support Engineer - UAE National

Reports to: IT System Administrator / Head of IT

Location: Abu Dhabi, UAE

Job Purpose

Provide day-to-day technical support to staff, ensuring hardware, software, and network issues are resolved promptly to maintain smooth business operations.

Key Responsibilities

  • Act as the first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT peripherals.
  • Set up and manage user accounts, email, and access permissions in accordance with IT policies.
  • Troubleshoot hardware, software, operating system, and network connectivity issues, escalating complex problems to the IT System Administrator when required.
  • Support video conferencing systems, meeting room AV equipment, and collaboration tools.
  • Maintain IT asset inventory, including hardware, software licenses, warranties, and service records.
  • Assist with employee onboarding and offboarding by provisioning and deactivating IT equipment, accounts, and system access.
  • Perform routine maintenance, including software updates, antivirus checks, and backup verification for end-user devices.
  • Follow and help enforce IT security policies, including password management, device encryption, and cybersecurity awareness.
  • Document recurring issues and solutions to maintain an internal IT knowledge base.
  • Coordinate with vendors for equipment repairs, replacements, and warranty claims.
  • Support IT infrastructure upgrades, system rollouts, and digital transformation initiatives.

Required Qualifications

  • Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1 4 years of experience in an IT Support or Helpdesk role.
  • Working knowledge of Windows, macOS, Microsoft 365, Active Directory (user administration), and basic networking (LAN, Wi-Fi, VPN troubleshooting).
  • Experience with IT ticketing systems such as ServiceNow, Freshservice, or similar platforms.
  • Basic understanding of cybersecurity best practices and IT compliance.
  • CompTIA A+, Network+, or equivalent certification is preferred.
  • Fluency in English is required; Arabic is an advantage.
  • Valid UAE work authorization.

Key Competencies

  • Strong customer service mindset with the ability to support non-technical users.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to prioritize and resolve issues under pressure.
  • Strong verbal and written communication skills.
  • High level of integrity, discretion, and confidentiality.
  • Well-organized with strong attention to detail.
  • Collaborative team player with the ability to escalate issues appropriately.

Key Skills

Ranked by relevance

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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jul 08, 2026
Type
Full-time
Level
Entry
Location
Abu Dhabi
Company
Sundus

Industries

Human Resources Services

Categories

Information Technology

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