IT Technician

Company Description Watad Group is a solutions provider serving diverse business ventures, with a core focus on designing and delivering tailored solutions that meet specific client demands. The organization specializes in sourcing and developing customized approaches rather than offering one-size-fits-all services. This client-centric mindset fosters innovation, flexibility, and long-term partnerships. Team members at Watad Group work in a dynamic environment that values problem-solving, technical expertise, and collaboration.

QUALIFICATION REQUIRED:

Diploma in IT/Computer Science/equivalent OR

Certificate in IT/Computer Science/equivalent with minimum 3 years’ experience in IT field support

KEY RESPONSIBILITIES

·         Ensure Servers, CUTE Workstations, Internet Kiosks, EVIDS screens System are always available and usable to the users/client.

·         Provide support and maintenance services for Workstations, EVIDS screens, Internet Kiosks, Daktronics and Baggage Input Console

EXPERIENCE/REQUIREMENTS FOR RECRUITEMENT:

Experience is a preference/advantage, not mandatory

SKILLS:

Good communication, problem solving and team player

JOB Description:

• Ensure systems under care are always available and achieve required Service Level Agreement (SLA) set by client
•   Follow instruction given by superior on day to day tasks and activity.
•   Work on a 24x7 shift rotation according to approved roster
•  Conduct Preventive maintenance for system under care
• Conduct corrective maintenance for system as per incident or change management.
•  Assist in conducting installation, configuration, and upgrade when required.
• Give the required assistance to airline staffs as well as Engineer for system under care to ensure all systems front end and backend are in good working condition as per the clients need.
• Should have basic configuration and usage knowledge of system under care.
• Ensure that all activity carried out are as per set standard operation procedure (SOP) and policy of organization.
•  Provide required reporting to management upon request
• Adhere and comply to all rules, regulations and policy set by company