Product Lead, Crypto Payments Processing

Role Overview

CoinPayments is looking for a hands-on Product Lead to own the product direction for our crypto payments processing platform.

This is not a coordination-only Product Owner role. We need someone who can personally understand merchant problems, define what we should build and why, strengthen product analytics, manage the roadmap and backlog, and work directly with engineering to deliver measurable improvements.

The role requires strong ownership, practical execution, and the ability to bring structure to a complex B2B payments

About us:

CoinPayments is the first and leading crypto payment processor worldwide. With over 1 million users and more than 120,000 registered merchants in over 190 countries, CoinPayments has become one of the most widely used multi-crypto payment systems available online. Since 2013, we have developed a complete crypto payment gateway that allows merchants to accept over 100 cryptocurrencies and hold over 2,000+ altcoins, all on a single platform.

Core Scope:

The Product Lead will own the product direction for CoinPayments' crypto payments processing platform, including:

• merchant onboarding and activation;
• crypto payment acceptance;
• checkout and payment flows;
• APIs and merchant integrations;
• transaction lifecycle;
• merchant dashboard and reporting;
• pricing, fees, and transparency;
• operational and admin tooling;
• reliability, conversion, and support reduction.

Responsibilities:

• Own product direction, roadmap, backlog, and prioritization for crypto payments processing.
• Define what we build, why we build it, and how success will be measured.
• Build and improve product analytics by defining key metrics, funnels, dashboards, and reporting needs.
• Understand merchant needs through customer discovery, sales/support feedback, usage data, and competitor analysis.
• Translate business goals and customer problems into clear product requirements and delivery plans.
• Work directly with the engineering team to ship product improvements.
• Clean up and maintain the backlog so engineering can execute against clear priorities.
• Create a transparent decision-making framework for roadmap and priority decisions.
• Analyze competitors in crypto payments processing, merchant acquiring, PSPs, payment orchestration, and fintech infrastructure.
• Improve merchant onboarding, activation, integration experience, payment success, reporting, and operational efficiency.
• Communicate product decisions clearly to stakeholders.
• Push back on low-impact requests and protect engineering focus.

Required Experience:

• Senior product experience in B2B payments, crypto payments, PSP/acquiring, fintech infrastructure, merchant APIs, wallets, payment orchestration, or a similar domain.
• Strong understanding of merchant payment flows, activation, processing, reporting, and operational complexity.
• Proven ability to work hands-on in a lean, execution-focused product environment.
• Experience building or improving product analytics, dashboards, funnels, and product KPIs.
• Strong backlog and roadmap ownership.
• Ability to write clear product requirements and work directly with engineering.
• Comfort working with incomplete data and creating structure from ambiguity.
• Strong written and spoken English, B2+ or higher.
• Ability to work in a remote contract setup, preferably in a UTC+2 to UTC+4 timezone.

Nice to Have

• Direct crypto payments processing experience.
• Experience with iGaming, forex, high-risk merchants, marketplaces, or global B2B merchants.
• SQL or strong data literacy.
• Experience with merchant dashboards, checkout flows, APIs, reporting tools, or transaction monitoring.
• Experience working with distributed engineering teams.

What This Role Is Not:

• Not a Scrum-only Product Owner role.
• Not a Jira ticket manager role.
• Not a strategy-only role.
• Not a people-management-first Head of Product role.
• Not a role where analytics, research, or requirements are fully delegated away from the Product Lead.

Success Profile:

The right person can quickly understand the business and product, define what should be measured, improve backlog quality, identify high-impact opportunities, and help the engineering team ship the right things.

They should be comfortable saying:

"We should build this because it affects merchant activation, revenue, reliability, support load, or another measurable business outcome. Here is the evidence, here are the assumptions, and here is how we will validate it."

Working Setup:

• Title: Product Lead, Crypto Payments Processing
• Format: Contract
• Location: Remote
• Timezone: EU-friendly, preferably UTC+2 to UTC+4
• English: B2+ or higher
• Reports/works directly with: CTO, CEO, COO, and other leadership stakeholders
• Works closely with: engineering, sales, support, operations, and other relevant internal teams

What we offer:

• Competitive compensation package aligned with your experience
• Fully remote work environment with flexibility and autonomy
• Access to modern AI-powered tools and technologies that help you work smarter and faster
• A culture that values initiative, ownership, and problem-solving
• Fast-moving environment with minimal bureaucracy and direct communication

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