IT Infrastructure Engineer

We are currently seeking a skilled Systems Administrator to join our Infra team. The ideal candidate will possess a strong technical background, hands-on experience supporting server and network environments, and the ability to communicate effectively with both technical and non-technical stakeholders. This role is critical in ensuring the reliability, security, and performance of our IT infrastructure.

Key Technical Skills

Operating Systems: Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments.

Active Directory, DNS, DHCP: Experience managing directory services and core network services.

MS SQL Database: Management and basic troubleshooting.

Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.

Security: Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions.

Backups: Hot and cold backup management, including monitoring automated backup logs.

Virtualization: Familiarity with VMware environments.

Scripting: Basic knowledge of PowerShell or Bash for automating repetitive tasks.

Core Responsibilities

Monitoring: Track server health, CPU usage, and network performance metrics.

SLA Management: Resolve support tickets within defined Service Level Agreements (SLAs).

Ticket Management System: Handle incidents, requests, and changes through Service Navigator and related tools.

Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.

Patch Management: Deploy security patches and software updates across all networked systems.

Education & Certifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

Soft Skills

Communication: Ability to explain technical issues clearly to non-technical users.

Problem-Solving: Strong analytical skills for rapid troubleshooting and issue resolution.

Experience

Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.

Preferred & Advantageous Skills

Experience with Tomcat/Apache web servers.

WebSphere administration.

Understanding of SSL certificate management.

Familiarity with Azure SLA Feature Board.

Experience managing CITRIX environments.

Knowledge of VPN setup and administration.

Work Conditions

International company;

Official employment according to the Labor Code of Ukraine;

Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;

Annual salary review;

Annual bonus based on performance;

Access to educational courses and platforms;

In-house mentoring programs;

Hybrid work model;

New office in the city center.