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Job Description
- Provide technical support to employees and contractors via phone, chat, and/or email.
- Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
- Diagnose and troubleshoot technical issues according to client expectations.
- Document issues, troubleshooting steps, and resolutions in the ticketing system.
- Advocate for the caller. Own the issue and facilitate technical support from the initial contact to resolution.
- Escalate unresolved complex issues to appropriate support teams.
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills, with the ability to probe, isolate and diagnose problems without scripted documentation
- Excellent English-language oral and written communications skills.
- Excellent telephone, chat and email etiquette
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Conceptual understanding of multi-tiered and web-based information systems architecture
- Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
- Experience troubleshooting macOS and iOS operating systems
- Experience using an IT service management or CRM system for tracking technical support cases
- Experience using a knowledge base system
Key Skills
Ranked by relevance
ios
crm
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- Posted
- Dec 21, 2024
- Type
- Full-time
- Level
- Entry
- Location
- Cork
- Company
- Iron Systems, Inc
Industries
IT Services
IT Consulting
Categories
Design
Art/Creative
Information Technology
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Product Designer - Localization Bangkok - Based Relocation Provided
2026-04-12
Full-time
Not Applicable
United Arab Emirates
IT Services
Design
View Job Details
Related
UX/UI Product Designer (Desk Phones)
2026-04-11
Full-time
Not Applicable
Canada
Telecommunications
Design
View Job Details
Related
Desktop EUC L1
2026-03-27
Full-time
Not Applicable
Spain
IT Services
Information Technology