Organization Change and Communications Lead (ID#4771)

New Value Solutions, a national IT consulting company is seeking an Organization Change and Communications Lead, to help our client transition key desktop and mobile applications to a new replacement solution. The role will assist the project team to deliver the project on time, budget, and meeting the required quality levels.

Responsibilities:

• Apply a structured methodology and lead Organization Change Management activities
• Leverage a change management methodology, process, and tools to create a strategy to support adoption of the changes required by the project
• Assess the change impact
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Work with Project Leadership and all relevant partner teams to identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Develop an engagement strategy, plan and schedule to support user readiness training and deployment activities
• Liaise with Communications, Business & Clinical Working Groups, governance and site sponsors to design, develop, delivery and manage key communications
• Support the communication efforts
• Provide input, document requirements, and support the design and delivery of user readiness training programs
• Support user readiness training efforts
• Support other Quality Assurance/testing analysts
• Draft reports, briefing notes, and other supporting documentation for senior management and governance working groups
• Lead, inform, and develop use cases as well as design, develop and implement new processes, systems and enhancements
• Oversee and complete business/clinical/technical analysis and process re-engineering activities as well as identify gaps, risks and opportunities
• Facilitate meetings (inclusive of agenda, minutes and other meeting materials)
• Produce presentations, status reports, etc. and other related administrative tasks
• Project activities must adhere to organizational standards, policies, and expectations.

Deliverables:

• A documented transition plan for change and communications framework (including all supportive written materials)
• Communications and Change Management plans/strategy as required
• Project partner analysis and engagement plan
• Communication and engagement toolkits;
• Documentation processes, workflows, policies and procedures

Requirements:

• 4+ years of experience with large complex clinical IT projects.
• 1+ year of experience working with clinicians as a Senior Change Lead.
• 1+ year experience as a Senior Change Lead for a project/program impacting primary care physicians/clinicians.
• Experience as the lead change and communication person with a project/program team.
• Working knowledge of clinical systems, care delivery processes, clinical roles, clinical policies, clinical standards within Canada.
• Demonstrable experience with change management principles, methodologies, and tools.
• Demonstrable experience leading and developing the change and communication strategy for a project/program.
• Exceptional written and verbal communication skills with audiences at all levels.
• Demonstrable experience developing and implementing clinical and business change management strategies and communications plans.
• Exceptional active listening skills.
• Exceptional ability to develop and deliver clear messages for complex topics to a variety of audiences at all levels.
• Exceptional ability to develop and maintain strong and professional working relationships with a variety of stakeholders at all levels.
• Ability to influence others and move towards a common vision or goal.
• Exceptional analytical skills and the ability to develop well considered, logical, and justifiable options.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Project, etc.)
• Working knowledge of project management methodologies, tools, and real-world best practices.
• Exceptional skills in handling sensitive and challenging situations.
• Exceptional organizational and time management.

Desirable Criteria:

• Bachelor or Diploma in Communications, Business Administration, or a related field.
• Valid (unexpired) Project Management Professional (PMP) or Certified Associate in Project Managed (CAPM) certification.
• Prosci Certified Change Practitioner (or higher).
• Certified Scrum Master.

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID# 4771

The hourly rate range for this position is $75 - $95, with the final rate based on consultant experience and fit for the role.