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emagine

Level 2 Support Specialist

emagine
Poland · Full-time · Not Applicable

PROJECT INFORMATION:

  • Industry: IT Technology
  • Cooperation: long-term
  • Location: Gdańsk (on-site)
  • Type of assignment: B2B
  • Start: January/to determinate
  • Working hours: 12:00-21:00 (continuous work 4 days on/2 days off)

Service description:

The role of a Network Operations Engineer is responsible for the Day-to-Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. You will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2 support.

Tasks:

  • Providing second-level network Incident Management and Patch management
  • You will also work on service restoration, sustainability, and proactive service improvement.
  • Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages.
  • Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
  • Functioning as a point of contact for other engineers for Incidents and Changes
  • Employing production monitoring tools to ensure that all systems are running and available.

Requirements:

  • 3+ years of experience engineering large complex enterprise environments.
  • Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point.
  • Expertise with Network Operating Systems (IOS, Aruba OS).
  • Familiarity with IT governance standards and compliance including ITIL and SOC.
  • Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
  • Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
  • Experience with working as part of a Global 24*7 support model.

Nice to have:

  • Certifications: Network +, CCNA, CCNP.
  • Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Aruba, Checkpoint, Fortinet, Riverbed, Zscaler.
  • Demonstrable understanding of network load balancers and firewalls.
  • Experience with monitoring applications such as SolarWinds & Riverbed.
  • Ability to produce and present technical information to both technical and non-technical personnel.

Key Skills

Ranked by relevance

aruba wan wireless fortinet cloud ccna itil vpns mpls lan ios
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Posted
Dec 20, 2024
Type
Full-time
Level
Not Applicable
Location
Warsaw
Company
emagine

Industries

IT Services IT Consulting

Categories

Other

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