[IBM Japan] Technical Support Representative

Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities

Responsible for IT infrastructure solution construction, implementation, systems integration and management. Delivery of high-quality technical solutions to clients in response to their business requirements. Tasks performed require integrating hardware, software and network solutions in Cloud, Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients, vendors, subcontractors and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment.

• Rack, build, cable, configure, and provision Intel and AMD servers
• Rack, cable, and deploy networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations
• Monitoring and managing datacenter infrastructure
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer’s servers as necessary
• Monitor and escalate any abnormalities in datacenter through regular walkthrough
  
  
  

Required Technical and Professional Expertise

• 1 to 2 years of experience working in a 24/7 datacenter environment
• Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
• Experience in racking, cabling, and deploying servers and networking equipment
• Good knowledge of PC hardware concepts and component installation
• Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc).
• Solid understanding of RAID technologies
• Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
• Must be willing to learn quickly, multi-task, and work in a fast-paced environment
• Must be fluent in English.
  
  
  

Preferred Technical And Professional Expertise

• Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
• Customer focused attitude with previous customer service experience.
• Able to work independently with minimal supervision and/or with a team
  
  
  

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.