Join Paligo as a Technical Support Engineer!

Join Paligo as a Technical Support Engineer and make a direct impact on our global customer base. Solve complex issues, and drive the success of our industry-leading platform!

Who We Are

Paligo is an industry-leading SaaS company in the field of Component Content Management Systems (CCMS). We empower global teams to create, manage, publish, and translate technical documentation using our cloud-based platform. Trusted by Fortune 500 companies such as Amazon, Allianz, Mitsubishi, the European Commission, and Gong, our goal is to become the top solution in our industry.

To achieve this, we need exceptional individuals like YOU to take us to the next level!

About the Role

As demand for our platform grows, we're expanding our Technical Support team. We're seeking a Technical Support Agent to deliver fast, friendly, and effective solutions to our customers through Zendesk and Intercom. You'll take ownership of resolving customer issues and contribute to improving Paligo's systems and processes. Working closely with our talented Developer team, you'll gain in-depth knowledge of our platform's capabilities.

This role will be based in our brand-new HQ in Solna Strand, Stockholm. As the first Technical Support Agent in Sweden, you’ll be a key part of our global support team while working closely with Product, Engineering, and the Commercial teams, also located at our HQ.

Our Technical Support team is a critical part of Paligo’s reputation for outstanding customer care.

What You'll Do

• Provide technical support to customers via Zendesk and Intercom.
• Troubleshoot and resolve issues, ensuring timely and effective solutions.
• Collaborate with the Developer team to continuously improve support processes.
• Gain expertise in Paligo’s platform and share insights with customers and internal teams.

About You

We’re looking for a team player who loves supporting customers and thrives in a fast-paced environment. You’re detail-oriented, eager to learn, and have excellent communication skills to collaborate effectively across teams.

Required Skills and Experience:

• 2-3 years of experience in a technical support role, ideally supporting a complex SAAS product.
• Proficiency with Zendesk or similar CRM tools is a strict requirement
• Excellent troubleshooting skills and technical problem-solving abilities.
• Experience with HTML, JavaScript, and CSS.
• Fluent in English.

Nice-to-Haves:

• Familiarity with documentation platforms (CCMS, HAT etc.)

What We Offer

At Paligo, you’ll have the chance to make a real impact while working in a collaborative, innovative, and inclusive environment. We offer:

• Impactful Work: Your contributions will directly influence our growth and success as we scale globally.
• Competitive benefits and flexible working hours.
• Opportunities for professional growth and skill development.
• A supportive culture that prioritizes health, work-life balance, and team connection.

Ready to Join Us?

If you’re excited about the opportunity to be part of a dynamic, rapidly growing company with a global presence, we’d love to hear from you!

Apply today and become a vital part of Paligo’s journey to reshape the world of content management.