ServiceNow Senior Specialist

Deloitte provides industry-leading Technology & Transformation, Strategy & Risk and Transactions services, Audit & Assurance, Tax & Legal services to nearly 90% of the Fortune Global 500® and thousands of private companies.

Our more than 460,000 professionals deliver measurable and lasting results that help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 175-plus year history, Deloitte spans more than 150 countries and territories.

Our organization has grown tremendously in both scale and capabilities, yet our shared culture and mission—to make an impact that matters—remains unchanged. This is evident not only in Deloitte’s work for clients, but also in our WorldClass ambition, our WorldClimate initiative and our ALL IN diversity and inclusion. Deloitte has 5 values to make an impact. These are; lead the way, serve with integrity, take care of each other, foster inclusion, collaborate for measurable impact.

We are currently seeking a ServiceNow Senior Specialist. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Requirements:

• General understanding and hands-on experience on ServiceNow and/or one of these ITSM tools: BMC Software, SolarWinds, ManageEngine, Atlassian, Freshdesk.
• Understanding of one or more scripting languages: JavaScript, AngularJS, React Node.js, Python,
• Familiarity with REST/SOAP APIs for integration with external systems.
• Experience with Cloud Platforms: e.g. AWS, Azure, Google Cloud,
• Experience with Customer Service Management tools: e.g. Salesforce, Jira Service Desk,
• Knowledge of Infrastructure / Networking is an added advantage,
• Knowledge of IT Service Management,
• ITIL V3 or V4 foundation or higher is preferred,
• ServiceNow Certified System Administrator (CSA) – preferred,
• ServiceNow Certified Implementation Specialist (CIS) Discovery – preferred.
• The role will be based in Istanbul, but the work will be carried out with global Deloitte offices and clients, thus fluent English is a must.
• Good communication, written and documentation skills to gather requirements from customers, process owners and cross platform teams.

What we are looking for:

• Bachelor's degree in a related area or equivalent work experience,
• 3+ years of relevant experience,
• Excellent command of both written and spoken English,
• Effective organizational planning and time management skills,
• Ability to work independently whilst contributing to the priorities of the team and the business,
• Strong commitment to continuous learning and development.
• Participate in internal or customer meetings, adding value as and when required.