Specialist, Global HR

Position Summary

The Specialist, Global Function/Expert HR Operations, administers and drives HR activities for Bain’s functional professional and expert client delivery employees as part of the newly formed People Movement, Mobility, and LOAs teamlet within the broader Global Function/Expert HR Operations team. 

The Specialist provides HR operations services to their stakeholders, including HR Business Partner teams, Centers of Excellence, functional professional and expert client delivery employees. They demonstrate expertise in customer service, process improvement and optimization, and understanding broader business impacts. 

As a trusted resource, the Specialist addresses process, system, and HR policy questions and supports employee life-cycle processes including pre/onboarding, internal job/org changes, departures, mobility and LOAs.

The Specialist identifies improvement opportunities, delivers high-quality outcomes, and emerges as a leader in HR operations excellence. This dynamic, deadline-driven role requires exceptional time management, attention to detail, and proficiency in core HR systems and policies. 

Responsibilities: 

• Implement HR Operations services that encompass the employee life-cycle
  • Conduct pre-onboarding activities for all incoming functional professional and expert client delivery employees
  • Update Workday and draft employee memos (when necessary) for internal job changes, including offer letters, comp changes, org changes, supervisor changes, and departures
  • Monitor and track LOAs in pipeline and provide updates to HRBP teams; respond to employee LOA questions and Benefits CoE follow-ups; escalate tricky LOA situations to HRBP team
  • Identify areas for improvement in processes with innovative solutions including use of technology
• Support mobility and immigration processes
  • Act as liaison between employee and mobility and immigration teams to answer employee questions, with assistance from HRBP teams as needed
  • Conducting internal assessment of the employee eligibility and impact on employee’s compensation and provide recommendation to HRBP team
  • Trigger transfer agreements and see transfer/AWL process from end-to-end, escalating tricky situations or exceptions to HRBP teams
• Customer Support and Projects
  • Serve as trusted resource for HR Business Partner teams on processes, policies, and system functionality
  • Understand and meet customer needs, recommending solutions to improve efficiency and service
  • Prepare ad hoc reports (from Workday and other systems) as requested
  • Assist and support the HRBP team on any other requirements or ad hoc projects, including jobs-in-series, creating job codes, etc.  
  • Participate in working teams designed to standardize/improve operational processes
  • Other duties as required

Requirements: 

• BA degree or equivalent combination of education, training, and relevant work experience
• 2 - 4 years of business experience in HR administration roles
• Comprehensive knowledge of computer software applications such as Microsoft Word, Excel, and PowerPoint 
• Knowledge of HR systems is nice to have
• Fluent English
• Self-starter with strong organization and problem solving skills – ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment 
• Ability to work both independently and as an integral member of various global teams
• Ability and interest in learning and adapting to new software and technologies quickly
• Strong process management and attention to detail