People Operations Specialist

Description

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description

The People Operations Specialist I reports to the Director of People Operations and is responsible for day-to-day support for People Team processes including the employee life cycle, data management, answering employee inquiries, benefits, and payroll support. The People Operations Specialist I will support the team by maximizing the employee experience through exceptional service delivery.

As a People Operations Specialist I You Will

• Partner closely with the People Operations and partnering People Teams to document and execute HR operational processes and services with a focus on employee experience and data integrity.
• Provide operational support to both benefits and payroll teams by being a resource to employees, providing guidance and support in addressing both benefits- and payroll-related inquiries, and supporting various related projects.
• Assists in managing and creating support models for the HR ticketing inbox (Zendesk) and acts as the first point of contact for employee inquiries and employment verification requests. Escalate issues to other members of the People team appropriately.
• Ability to answer first level benefit and payroll questions from employees.
• Provide first level support to other members of the Operations team, including but not limited to benefits, payroll, and compensation.
• Complete regular audits including Workers Compensation, payroll reports, and BLS reporting.
• Oversee and execute the onboarding and offboarding processes for all employees by:
• Supporting new hire orientation,
• Completing I-9 verification/reverification, and international paperwork,
• Process employee changes including document generation, notifications, and HR systems updates.
• Verify payroll data for completeness and adherence to company process.
• Assist with tax code fallouts by registering tax codes and maintaining the tax code process in HRIS.
• Support monthly benefit reconciliations with the Finance & Benefits teams.
• Complete payroll reporting as needed (monthly, quarterly, annually, ad hoc) and ensure compliance across local, state, and federal regulations.
• Champion collaborative cross-functional relationships with Talent Acquisition, HRBP team, Payroll, Benefits, and hiring managers.
• Update HR Operations-owned Internal Knowledge Base articles as needed.
• Identify process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible.
• Assist the team in executing engagement, employee recognition, and wellness programs as needed.
• Support the company with merger & acquisition work as needed.
• Assist with the 401k[NM1] audit and true-up process.
  
  

Competencies For This Role

• Problem Solving
• Identifies simple problems and proposes basic solutions, seeks guidance to understand problem-solving processes.
• Process Improvement & Operational Excellence
• Identifies areas for small, incremental improvements in daily tasks and seeks guidance on implementation.
• Understands basic operational procedures, follows guidelines to maintain operational standards, and identifies obvious inefficiencies.
  
  

What We’re Looking For

• 1-3 years of experience working on an HR, People Operations, or Payroll team.
• Bachelor’s degree in HR, business, or management related field preferred or equivalent experience.
• Experience in a fast-paced environment and ability to adapt to change easily.
• Purpose-driven, ambitious, and a positive attitude with a passion to learn.
• Ability to work independently but is also a team player who can jump in and support the team on a variety of topics and tasks.
• Detail-oriented with outstanding verbal and written communication skills.
• An eye for scalable solutions - you are always exploring new systems solutions in pursuit of increased efficiency and effectiveness for long term solutions.
• Ability to develop and maintain reliable process documentation.
• Strong organizational skills and an ability to prioritize effectively -- you can easily handle multiple tasks at the same time.
• Maintain discretion and confidentiality and can recognize what needs to be escalated.
• Experience with HRIS, Slack, Zendesk, and Microsoft Suite preferred.
  
  

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

Compensation And Benefits

• Estimated Salary Range: $54,100 - $75,700 annually
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexable Time Off, 401(k) plan, and more.
  
  

What makes being a People Operations Specialist exciting?

• You will have the opportunity to engage in a diverse range of projects, allowing you to experience a broad scope of HR work.
• You will collaborate closely with other HR team members and employees, fostering a dynamic and supportive work environment.
• You will be part of a fun and energetic HR and operations group, making your work experience enjoyable and fulfilling.
  
  

We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

This position will remain open until January 10th at 5:00 pm CT. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Working at CivicPlus

Benefits

Growth & Company Initiatives

Place To Work Great

Employee Recognition