IT Helpdesk Intern

A Little Bit About Flanks 🚀

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets—all in one place. 💼💡

Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €9.8 million in investment, we’re growing fast, and we’re not stopping anytime soon! 📈🔥

What We Stand For

• People First 🤝 – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
• Keep Growing 🌱 – as the company grows, so should you. We’re all about personal and professional development here.
• Think Twice, Act Once 🧠💭 – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.
  
  

If you’re looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! 🎯✨

About The Role 💼

As an IT Helpdesk Intern, you’ll play a vital role in supporting Flanks' team by ensuring smooth day-to-day operations of our internal IT systems. This is an excellent opportunity to gain hands-on experience in IT support, systems management, and user troubleshooting while contributing to a dynamic and collaborative environment 🌟.

What You'll Do 🛠️

Here’s what you can expect to work on:

• Troubleshooting: Provide first-line support by diagnosing and resolving internal user issues promptly and effectively 💻.
• Device Management: Manage and maintain the company’s laptop fleet using Intune, ensuring devices are secure, updated, and ready for use 📱.
• Onboarding Support: Assist in preparing IT equipment and accounts for new employees, ensuring a seamless onboarding experience 🤝.
• IT Documentation: Maintain accurate records of support requests, device inventories, and processes for future reference 🗂️.
  
  

What We'd Love To See 😍

• Familiarity with Google Workspace and Office365 Suite to assist with user account management and productivity tools 🌐.
• Basic proficiency with Bash, PowerShell, and Windows command line tools for troubleshooting and automation 🛠️.
• Language Proficiency: Professional proficiency in both English and Spanish to collaborate effectively in our bilingual environment 🗣️.
  
  

What We Offer 🎁

• A full-time, internship agreement. 📃
• A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. 🏙️✨
• Flexible working hours and hybrid work options. ⏰
• Day off on your birthday. 🎂🎉
• Weekly fresh fruit, coffee, and tea on tap. 🍎🍵
• Friday happy hours after our all-hands meetings (totally optional, of course!). 🍻🥳
• Team-building events to bond and have fun. 🎈🤝
  
  

The hiring process ⚙️

• Send us your CV, cover letter, etc. 📧
• You’ll have a chat with our Head of People, Mireia Barón. 💬
• A meeting with our CTO, Sergi Lao
• Any extra meetings you (or we) might need to iron out any questions. 🤔
• We send you an offer! 💌
  
  

We aim to keep things moving fast—ideally wrapping things up in one to four weeks. ⏳💨

If this sounds like a good fit for you, we’d love to hear from you. Don’t hesitate to send us your CV and/or cover letter. ✉️🤗

At Flanks, we believe in fostering diversity and inclusion across everything we do. We’re proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. 🌈💼

Redefining the wealth management industry to make it simpler, seamless, and accessible to more people.