Information Technology Help Desk Support

IT Helpdesk Support Specialist

(f/m)

Located in Romania (Bucharest)

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Come join us and take your career to the next REVELSI!

About the Company:

REVELSI is a cybersecurity company structured around three main pillars - information security, infrastructure, and software development. Our priority is to protect rapidly evolving global infrastructures and technologies. We integrate cybersecurity into the development of infrastructure and operational processes, alongside software development, to stay proactive and ahead of industry advancements.

About the Role:

You'll have the opportunity to collaborate with dedicated IT (Security) professionals, develop new capabilities, and have a great time doing it. We're a young and energetic team that embraces challenges with enthusiasm.

Responsibilities:

• IT help for internal users: Directly assist users with their technical issues via phone or emails;
• Ticketing system: Use the ticketing system to create and update end user’s incidents and service requests;
• Incidents handling: Escalate critical incidents according to the escalation matrix;
• Educate internal users: Make sure to provide clear and comprehensive instructions in remote sessions;
• Knowledge Base: Keep up to date knowledge base documentation when new situations occur;
• Mentoring your peers: Provide help and guidance to your new colleagues if needed;
• Communication: Use your soft skills focusing on good communication and emphatic attitude;
• Collaboration: Work closely with colleagues from upper-level teams.

QUALIFICATIONS:

Required Skills:

• Proficiency in English both written and spoken;
• Basic knowledge of help desk software and remote control;
• Strong client-facing and communication skills;
• Troubleshooting experience with Windows systems and multi-tasking skills;
• Willingness to work in shifts to provide 24/7 technical support;
• BS degree in Information Technology, Computer Science or equivalent;
• No prior experience in a similar role is required.

Preferred Skills:

• Experience working in providing technical assistance;
• Previous experience with ticketing system;
• Office 365 suite knowledge;
• Mobile devices troubleshooting.

Work Schedule:

Day shift: 08:00 - 19:30 (slightly flexible);

Night shift: 19:30 - 08:00 (slightly flexible);

After a 4-week cycle, one week of flexible hours: 10:00 - 19:00 / 13:00 - 22:00; 1-hour lunch break; On-site.

Equal Opportunity Statement:

REVELSI is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to age, origin, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.