Product Owner

Brief Description

PURPOSE OF THE ROLE

As a key member of a delivery team, the Product Owner crosses boundaries between development and other business functions to ensure any solution meets key outcomes within the business and ensures priorities are communicated effectively to their delivery team. Additionally, you’ll work closely with our UX/UI team who have a track record of relentless customer representation.

You’ll be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.

POSITION ACCOUNTABILITIES

• Engage and perform key Agile duties with your delivery team
• Actively contribute to a Community of Practice to ensure alignment across the Product Owner role in the delivery process.
• Work with internal and external customers to analyse their needs and align product features to strategic goals.
• Develop scope and define backlog items (epics/features/user stories) that guide the Agile software development team.
• Solve product-related problems, make decisions and complete trade-off analysis to stay on track towards business deliverable commitments.
• Collaborate with stakeholders throughout all stages of the product delivery.
• Assess value and prioritise stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
• Develop and maintain an appropriately prioritised backlog of user stories for implementation.
• Champion a culture of risk and compliance across the division.
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.
  
  

What experience you’ll bring;

• Agile experience 2+ years
• Experience with:
• Large and complex technology stacks
• Stakeholder engagement and management
• Improving customer journeys
• Organising and facilitating workshops
• Desirables;
• Agile delivery methodologies
• Financial and regulated industries
• Jira & Confluence
• Business Analysis
• eCommerce
  

The Benefits Of Working At A&G

• Location – This role will be based at our Toowong office.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
  
  

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
  
  

Requirements

Auto & General (A&G) is the fastest-growing insurance business, providing general insurance solutions to all Australians since 2000.

Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. We provide insurance for leading brands including Budget Direct, ING, Qantas and Virgin Money.

We work together as a team to ‘safeguard a brighter future’ for our customers, our people and the broader community. We foster a culture of high performance with high integrity (we call it the A&G Way) and expect every team member to bring 100% effort, energy and dedication to delivering our goals. In return, we invest in our team members with generous rewards, benefits, development opportunities and job security.

Visit autogeneral.com.au to find out more.

PURPOSE OF THE ROLE

Be part of a team of delivery specialists in creating the best digital experiences for our customers. You’ll find yourself engaging with senior stakeholders across the business to ensure all parts of the features we deliver meet or exceed expectations as part of a complex financial system.

You’ll be a part of a significant strategy to create and maintain Australia’s best web based digital platforms for quoting, selling and managing insurance policies. With a key focus being customer experience, the platforms allow our customers channel of choice without compromise of experience.

As a key member of a delivery team, the Product Owner crosses boundaries between development and other business functions to ensure any solution meets key outcomes within the business and ensures priorities are communicated effectively to their delivery team. Additionally, you’ll work closely with our UX/UI team who have a track record of relentless customer representation.

POSITION ACCOUNTABILITIES

• Engage and perform key Agile duties with your delivery team
• Actively contribute to a Community of Practice to ensure alignment across the Product Owner role in the delivery process.
• Serve as the voice of the customer.
• Work with internal and external customers to analyse their needs and align product features to strategic goals.
• Develop scope and define backlog items (epics/features/user stories) that guide the Agile software development team.
• Solve product-related problems, make decisions and complete trade-off analysis to stay on track towards business deliverable commitments.
• Possess a fundamental understanding of end-to-end customer experience.
• Collaborate with stakeholders throughout all stages of the product delivery.
• Assess value and prioritise stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
• Develop and maintain an appropriately prioritised backlog of user stories for implementation.
• Represents the team in front of stakeholders and customers.
• Works closely with senior management to support the roadmap creation and delivery.
• Follow our competitors and the industry.
• Identify and report potential risks or inadequate controls related to compliance or operational risks.
• Champion a culture of risk and compliance across the division.
• Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training.
  
  

Essential

QUALIFICATIONS AND EXPERIENCE

• Minimum 3 years of experience as a Product Owner
• Agile experience 2+ years
• Experience with:
• Large and complex technology stacks
• Stakeholder engagement and management
• Improving customer journeys
• Organising and facilitating workshops
  

Desired

• Agile delivery methodologies
• Financial and regulated industries
• Jira & Confluence
• Business Analysis
• eCommerce
  
  

OUR BENEFITS

• Toowong - City fringe location – drive and park onsite for free;
• Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave;
• Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites;
• Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement;
• Employee discounts on Car, Home, and Travel insurance;
• Income protection insurance is provided to support you in the event of non-work related illness or injury;
• Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.