Manager Business Analysis

Synopsis

Leads a team in gathering business intelligence and advanced data analysis in order to provide relevant information and knowledge in support of planning, decision making and the optimization of Etihad’s digital platforms. The role designs, builds and manages data visualization programs (including dashboards, scorecards, and analytical reports) with the objective to increase conversion rate, improve self-service adoption rates and better user experience across all transactional platforms.

Accountabilities

• Develop the business intelligence and analytics strategy to achieve department objectives
• Work with stakeholders to identify needs, use cases, priorities and define plans / projects for the implementation of business intelligence and analytics solutions to support the operations requirements
• Continuously develop the business intelligence analytics operating model in compliance with relevant policies to optimize performance and resource utilization
• Identify questions and issues with data quality and develop relevant programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources
• Identify meaningful insights from large data and metadata sources; interpret and communicate insights and findings from analysis and experiments to product, service, and business managers
• Generate periodic dashboards which gives a snapshot of the key KPI’s for the departmental objectives
• Accountable for developing and implementing regular reporting (weekly, monthly, quarterly and annual) across key metrics
  
  

Education & Experience

• Bachelor’s degree in computer science, information technology or related field
• 5+ years’ experience in data analytics, reporting and database management
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com