Business Analyst

At TELUS Digital, we accelerate the world’s access to AI by empowering organizations to unlock the full value of their data. We are seeking a dynamic Data/Business Analyst to join our AI team. In this role, you will deliver actionable, data-driven insights that inform real-time decision-making and long-term strategy. You’ll partner with cross-functional leaders, leverage cutting-edge AI and analytics tools, and help TELUS advance its mission of making AI more accessible, reliable, and impactful.

Key Responsibilities:

• Analytics & Visualization: Design and maintain dashboards and reports that simplify complex data, enabling stakeholders to make informed decisions quickly.
• Cross-Functional Collaboration: Partner with leaders across Product, Operations, and Engineering to understand their needs and ensure they have seamless access to critical insights.
• Data Quality & Consistency: Collect, validate, and standardize data from various sources, ensuring accuracy, completeness, and adherence to established guidelines.
• Performance Measurement: Define and monitor KPIs, track performance trends, and provide actionable recommendations to optimize business outcomes.
• Continuous Improvement: Identify opportunities to enhance data processes, tools, and workflows; implement AI-driven analytics solutions to reduce time-to-insights.
• Issue Resolution & Compliance: Proactively address data quality concerns, investigate root causes, and ensure compliance with evolving business rules and procedures.

Core Competencies:

• Strong data storytelling and presentation skills
• Ability to translate complex problems into actionable insights
• Enthusiasm for data-driven decision-making
• Adaptability and a proactive, “can-do” mindset in fast-paced, ambiguous environments
• Excellent communication and stakeholder management skills

Functional Competencies:

• Proficiency in data modeling, warehousing, and statistical analysis
• Hands-on experience with BI tools (e.g., Looker, Power BI) and AI-powered analytics platforms
• Skilled at integrating diverse data sources and ensuring data reliability
• Ability to identify patterns, trends, and root causes within large datasets
• Familiarity with collaborating closely with engineering and product teams

Qualifications:

• 2+ years of experience in business intelligence or analytics roles
• Bachelor’s degree in Business, Data Science, Computer Science, or related field
• Demonstrated success in using data to inform decisions and drive measurable results
• Strong written and verbal English communication skills (CEFR B1-B2 or higher)
• Proven ability to thrive in a dynamic, growth-oriented environment and maintain a bias for action

We offer:

• Lunch offers and yearly wellbeing benefits
• Discounts in sports and cultural activities
• Leisure-time accident insurance
• Occupational health care
• Multicultural environment / diversity and inclusiveness
• Charity & Wellbeing activities
• Company events
• Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, apply now!

*Only shortlisted candidates will be contacted/interviewed.

**Kindly attach an updated Copy of your CV in English.

ABOUT US

AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.