Technical Support Engineer

Responsibilities

• Provide on-site technical support for end-users, including troubleshooting, diagnosing, and resolving hardware and software issues (desktops, laptops, printers, mobile devices, etc.).
• Install, configure, and maintain desktop and laptop systems, operating systems (Windows, macOS), software applications, and peripherals.
• Ensure seamless network connectivity and assist with issues related to Wi-Fi, VPNs, and other network services.
• Manage and update IT assets, ensuring all hardware and software are properly documented and tagged.
• Respond to service requests in a timely manner, either in person or remotely, using remote support tools.
• Collaborate with other IT teams to resolve complex technical issues that require cross-team efforts.
• Monitor system health, including software updates, patches, and security updates, to ensure systems are up-to-date.
• Document troubleshooting procedures, solutions, and knowledge articles for internal reference.