Digital Channels Manager

About Us

ColendiBank, Türkiye’s AI first digital-native deposit bank which has received its operational license from the Banking Regulation and Supervision Agency (BRSA), aims to leverage Colendi's expertise in financial technologies to become a pioneer in Türkiye’s technological initiative, a leader in the Turkish digital banking sector, and a global digital bank originating from Türkiye.

Job Description

We are looking for dynamic and forward-thinking Digital Channels Managers to lead the development and optimization of our digital channels. The ideal candidate will ensure that our digital platforms meet customer needs, adhere to best practices, and align with our strategic goals. This role requires close collaboration with multiple teams to create seamless and innovative digital experiences.

Key Responsibilities

Digital Channel Development & Optimization

• Lead the development, enhancement, and continuous improvement of digital channels, ensuring alignment with the company’s strategy and customer expectations
• Collaborate with the core banking product teams to integrate new products and services into digital channels, ensuring a cohesive customer experience
• Coordinate with the service design team to maintain high standards of usability and accessibility in digital channels
• Work closely with the analytics team to monitor channel performance, gather insights, and make data-driven decisions for optimization
• Partner with the technology teams to implement new features, functions, and upgrades, ensuring seamless execution

User Experience & Quality Assurance

• Conduct user acceptance testing (UAT) to validate the design, functionality, and content of digital channels
• Ensure all digital channels provide uninterrupted and high-quality service
• Regularly review customer feedback and take necessary actions to enhance the digital customer experience

Performance Monitoring & Reporting

• Continuously monitor the performance of digital channels against key performance indicators (KPIs) and company goals
• Provide regular reports and actionable insights on digital channel performance to senior management and relevant teams
• Lead initiatives to optimize digital channel performance based on data analysis

Cross-Functional Collaboration

• Collaborate with the digital marketing team to effectively communicate and promote new digital services and features
• Establish and maintain strong relationships with solution partners and stakeholders, ensuring timely and accurate communication
• Work closely with the core banking product, service design, analytics, marketing and technology teams to ensure a holistic approach to digital channel development and customer experience enhancement

Innovation & Trend Analysis

• Stay informed about the latest technology trends, digital banking innovations, and the competitive landscape
• Design and implement new projects and ideas that keep our digital channels at the forefront of the industry

What We're Looking For

• Bachelor’s degree from a top-tier university in Marketing, Business, Information Technology, Engineering, or a related field
• Minimum 4 years of professional work experience in digital channels management, within the banking or fintech sector
• Proven success in leading cross-functional projects and initiatives
• Strong knowledge of digital marketing, UX/UI design, and web/mobile analytics tools
• Proficiency in Figma, Sketch, MS Clarity, MS Office, Jira, Confluence, Adjust, Qlik, Google Analytics, Power BI at an intermediate/advanced level
• Ability to quickly adapt to and implement new technologies
• Excellent communication, collaboration, and stakeholder management skills
• Strong analytical and problem-solving abilities with a focus on results
• High motivation and energy, with a proactive approach to overcoming challenges
• Adaptability to changing conditions and hybrid working environments
• Strong reporting, analysis, and presentation skills

Join Us

At ColendiBank, you’ll play a key role in redefining the retail banking experience. We offer opportunities for professional growth in a collaborative, inclusive environment, contributing to a pioneering journey in the digital banking landscape.

Become a core part of our journey. Join ColendiBank as we build the future of digital banking.

ColendiBank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.