Intern - IT Operations - Jumeirah Group & Corporate

GROUP & CORPORATE    

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.   

About the Job: 

An opportunity has arisen for an Intern to join IT Operations in Corporate. The main duties and responsibilities of this role: 

• Provide Technical Support and Help Desk assistance to employees, addressing hardware and software issues, and resolving technical problems via various communication channels. 
• Assist in Active Directory Reporting and Reconciliation, managing user accounts, permissions, and security settings. 
• Collaborate with IT personnel to maintain an accurate inventory of hardware and software assets. 
• Provide "Hands & Feet" support for the movement of IT assets. 
• Participate in Support & Incident management following ITIL processes. 
• Assist in User Access Management for hospitality applications. 
• Contribute to IT Systems Administration for hospitality applications. 
• Support IT-related tasks for New Hotel Openings, ensuring smooth IT transitions.
• Liaise with vendors for initiatives related to Data Protection Office, facilitating data protection initiatives.

About You: 

The ideal candidate for this position will have the following experience and qualifications: 

• Pursuing a degree in IT, Computer Science, or a related field.
• Basic understanding of IT hardware and software. 
• Familiarity with Active Directory and IT support tools. 
• Proficiency in Microsoft Office Suite.
• Problem-solving and troubleshooting skills.
• Customer-focused approach.

About the Benefits: 

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.