IS&T Director – Japan Region/ Tokyo/ Christian Dior

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Christian Dior Couture is one of the leading Luxury Brands in the world and part of No.1 luxury group, LVMH. The company produces and sells a wide range of product category : Women, Men and Baby Fashion items, but also Fine Jewellery and Time pieces, as well as Maison products. It has over 25 boutiques in Japan, as well as E commerce and Client Service Center activities.

You are a visionary leader with a passion for luxury retail? We are looking for a Japan Information Systems & Technology (D-Next) Director, based in Tokyo. This is a rare opportunity to play a pivotal role in enhancing the DIOR brand presence and performance in the Japan Market.

Christian Dior Japan is looking for an IS&T Director, with a mission articulated around three main axis:

• Office & Retail Stores helpdesk, infrastructure/network and cybersecurity
• Local deployment/support of IT global initiatives (applications and digital workplace, network, infrastructure, cybersecurity…)
• Technology and IT Digital support/implementation of local initiatives (omnichannel, client development, CRM, data…)
  
  

KEY EXPECTATIONS

• Manages the Local Teams for Japan (Applications, Infrastructure, Help Desk, Security)
• Ensures the deployment of central initiatives at local level, manages local initiatives and ensures global alignment between the central and local roadmap.
• Acts as a local business partner for Japan
  
  

Job responsibilities

KEY RELATIONSHIPS

• Direct report to COO, Christian Dior Couture Japan. Functional report to WW CIO Christian Dior Couture
• Central IS&T
• Japan Business partners : Retail, CRM, E-Com & Client Service Center, Supply Chain, Merchandizing, Communication, Finance & HR
• LVMH Group IT Digital local/global teams
• Local vendors
  
  

Main Responsibilities

Lead the team as a local IT Business Partner

• Owns the local IT / Business governance & systems
• Identifies new business needs to be addressed locally or with Central support
• Ensures that local business needs and issues are well captured and understood
• Ensures the IT service delivery for store projects with Business (e.g. store openings, relocation, pop-up)
• Ensures that service levels are at the target and proposes corrective action plan when necessary
• Ensures compliance with local legal regulations governing data protection & cybersecurity measures in link with CISO
• Provides leadership in crisis situations involving local IT infrastructure failure, security breaches or IT incidents
  
  

Participates in Central IS&T Governance

• Is responsible for deployment of Global IS&T Strategy, standards & practices in Japan, and acts as local referent for any questions regarding the global IT strategy
• Ensures IS&T processes, guidelines, standards & consistency framework are applied and followed in Japan (Product management, Project Management, Security, Budget management, Architecture, …)
• Ensures local solutions are compliant with IS&T central guidelines and standards (architecture, security, data, …) and involves Central IS&T as per defined in the processes
• Raises risks and issues to the right level of escalation
  
  

Elaborates & monitors Zone budget

• Elaborates & follows-up local zone budget (Budget, R1, R2…) CAPEX & OPEX
• Communicates within zone ecosystem consolidated Japan budget (local & central reinvoiced budget)
• Monitor & communicate the Japan roadmap & Global Roadmap (Local & Central IT led projects impacting Japan), key milestones, deadlines, achievements & risks
• Steers deployment of core model within zone, when necessary, and in coordination with Product Teams
• Steers local projects with high sensitivity or visibility, making sure that they are approved and aligned by / with Central IS&T
• Contributes to the development of new offers
  
  

Manages local teams

• Manages local IT staff : IS Team, IT Team, Support team, Local Information Security Officer, …
• Manages the global capacity for zone teams & local talent recruitment & sourcing
• Manages the choice and relationship with local partnerships & service providers for local applications follows guidelines and alignment with Central IS&T
  
  

KEY DELIVERABLES

• Japan Budget Plan, Execution & monitoring (actuals, forecast, Y+1)
• Japan Roadmap Plan, Execution and Monitoring
• Japan Organization Development
  
  

Application area to Support

• CEGID
• SAP
• SalesForce ecosystem
• Windows (Desktop and Server) & MS Office/O365 Applications support
• LINE ecosystem
  
  

Profile

Qualifications

• Minimum of +10 years’ IT experience and +5 years’ experience in Team Management.
• Experience with large-scale application projects such as CRM, ERP, POS, e-commerce implementation
• Excellent Project management skills.
• Service orientation. Autonomy and curiosity. Ability to quickly ramp-up on new solutions and technologies
• Strong communication and facilitation skills
• Attention to detail and quality of deliverables
• Experience working in the retail industry / B2C a must.
• Experience providing internal IT Support (remote and on-site)
• Fluent in Japanese & English; French a plus
• Bachelor’s degree. Degree in Computer Science, Information Systems preferable