Site Reliability Engineer (Senior) ID27316

AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions

If you like a challenging environment where you’re working with the best and are encouraged to learn and experiment every day, there’s no better place - guaranteed! :)

What you will do

Day-to-day management of alerts, checking systems, and escalating issues as necessary;
Be part of a team that provides 24×7 on-call support for critical SaaS events;
Available in case of emergencies when team members are not available or need help;
Documentation of issues and remediation steps;
Proactively create appropriate monitors in the EKS/K8S ecosystem;
Deploy to EKS/K8s cluster using Terraform and Helm;
Learn and maintain existing infrastructure running under Docker Swarm;
Improve existing infrastructure health by implementing checks and scripts to correct known issues;
Maintenance and development of deployment code;
Automating tasks that are currently executed manually;
Implement/integrate new technologies in our Cloud Infrastructure;
Collaborate with other teams and departments to provide the highest level of support and assistance;
Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
Work closely on solutions with Support, Customer Success, Migration, and Professional Services; teams to provide the best in class SaaS service to our customers;
Perform RCA and take necessary corrective actions to prevent the recurrence of issues;
Create and assign alert-related actions to the appropriate team after the investigation;
Handle support requests for environment-specific actions;
Identify and provide automation requirements to improve RCA.

Must haves

Hands-on AWS Cloud Engineer;
Working knowledge of EKS/Terraform/Helm;
Working Experience with Docker and Docker Swarm;
Good understanding of AWS IAM roles and policies;
Logging and Monitoring AWS Resources using CloudWatch logs;
Experience working with Linux environment;
Proficient in Bash and/or Python scripting;
A strong understanding of web technologies such as REST APIs;
Working Experience with monitoring solutions, such as Grafana, and Prometheus;
Excellent oral and written communication skills;
Customer-facing communication skills to effectively explain issues and RCAs to them;
Experience in Product/Application Support for SaaS-based products;
Understanding of APIs, Databases, Systems Architecture, and Design;
Designing, implementing, and operating in a DevSecOps;
Upper-intermediate English Level.

The benefits of joining us

Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Site Reliability Engineer (Senior) ID27316

Key Skills

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