HubMub
-
Millennium

Support Engineer

Millennium
Ireland · Full-time · Entry
We are seeking a Senior Support Engineer who will be responsible for providing quality support services to the various groups in a fast pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so should be self-motivated, able to work independently where required to achieve results.

Principal Responsibilities

  • Deliver high-quality support to end-users in a courteous professional manner
  • Support desktop technology and applications.
  • Respond to calls ickets and manage issues until resolution even if escalated to another team
  • Write technical documentation/testing/knowledge base to be able document problems and resolutions
  • Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few.
  • Strong analytical and problem-solving skills, ability to work independently and under pressure
  • Flexible in approach, and comfortable dealing with ambiguity when necessary
  • Contribute ideas to improve current technology, future deployments and decisions
  • Identify and help to automate process within Infrastructure

Qualifications/Skills That Would Be Advantageous

  • Experience working at a financial enterprise level
  • Experience in trade floor support including trading applications
  • Must be familiar with PC hardware\software troubleshooting and deployment practices for desktops
  • Citrix VDA infrastructure support including Dell Wyse Terminals
  • Citrix Applications and Desktops support
  • Effectively provide support to remote locations
  • Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
  • Broad understanding of mobile tech including BES12, Intune, Android and IOS devices
  • Cisco phone support
  • Webex\Zoom support including Video calls, screen sharing
  • Experience working with 3rd Party Vendors
  • Excellent written and verbal communications skills
  • Customer service focused

Key Skills

Ranked by relevance

android linux o365 ios
Login to Apply
🇮🇪

Country Guide

Ireland

English-speaking EU tech hub

Posted
Dec 26, 2024
Type
Full-time
Level
Entry
Location
Dublin
Company
Millennium

Industries

Investment Management

Categories

Information Technology

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Millennium
Related

Network Engineer

2026-05-18

Full-time
Not Applicable
Singapore
Investment Management
Information Technology
View Job Details
Egov Select
Related

Network and Systems Engineer

2026-05-28

Full-time
Not Applicable
Belgium
IT Services
Information Technology
View Job Details
State Street
Related

Red Team Engineer

2026-05-21

Full-time
Not Applicable
Ireland
Financial Services
Engineering