Customer Care Specialist - 2nd Level Support

OVERVIEW:

We are looking for a 2nd level Customer Care Specialist to join our international Customer Support team.

The Customer Care Specialist will provide our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. You’ll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships.

Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.

THE CHALLENGE:

• Become an expert on Sportradar’s products and services
• Communicate well and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences
• Quickly and efficiently respond to and resolve customer queries through chat, ticket system and email
• Incorporate and share customer feedback to advocate for the customer
• Escalate critical service and technical issues to the appropriate channel and take ownership
• Take over support related projects, initiatives and their independent processing
• Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support

YOUR PROFILE:

• Ideal candidate will have previous experience in a similar role
• High interest in and understanding of international B2B client support and communication
• Very good English skills both written and oral
• Ability to analyze and resolve complex issues
• Technical background, experience with XML/HTML/JSON or similar.
• Experience with Java, .Net or other programming languages is a big advantage

OUR OFFER:

• The opportunity to work and develop within an inspiring and fast-growing company
• Collaboration with friendly colleagues from all over the world
• Modern international company structures and flat hierarchies
• A highly motivated, award-winning and certified team
• Education and training
• Hybrid work environment
• Team activities

Buckle up, hold on tight and get ready for an incredible adrenaline-rush throughout this exciting ride with us: #maketheteam and shape your future as well as ours!