Service Delivery Manager

RELEX Solutions create cutting-edge optimization software to help retailers and consumer brands drive profitable growth. With growth comes opportunities, and we embrace both. Within our unified platform, our teams are driving change, working with international colleagues and the latest tech stack to develop solutions that transform into a pioneering end product; it’s tangible and impactful – for our customers and the world.

Are you a customer-oriented person who wants new challenges? Do you want to help create long-term success for retailers, wholesalers and production customers? Do you like to provide measurable values for your customers and fight against food waste? We are now looking for a preferable Scandinavian-speaking Service Delivery Manager to be located at any of our Scandinavian offices in Stockholm, Oslo or Copenhagen, to focus on delivery toward our customers in Scandinavia and Nordics.

In RELEX, we work in small teams where everyone’s input is valued. We are a close-knit gang that lives by RELEX’s values; “Put an end to stupid things!”, “Customer is a friend” and “Colleague is a friend”. This is an ideal role for you who are self-driven and like new challenges. You will be part of an ambitious, social and professionally strong team.

You’ll be responsible of selected services and customer(s), a member of our Scandinavian Service Delivery team. Together with the team you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge how to operate world-class cloud services.

What You’ll Be Doing

• You are directly responsible of selected services for assigned customer(s)
• You will develop and maintain RELEX-wide service delivery processes
• Perform service reviews
• On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys
• Lead IT environmental changes such as disaster recovery, development, configuration, incidents and management of problems encountered
• Planning and coordinating version upgrades
• Ensure that the RELEX system is fully operational and accessible, and that the customer’s RELEX system-related problems are resolved in accordance with SLA
• Identify continuous improvements and develop best practices
• Perform business analysis and problem-solving activities at strategic, operational, technical and organizational level
  
  

What You’ll Bring To The Table

• At least two years previous work experience in IT software service management, supply chain management, service management, customer success management and / or consulting
• Experience with ITSM, ITIL, and IT change management processes
• Proven capabilities to deliver measurable value in high-speed environments
• Excellent coordination skills
• Strong will to learn how our products operate and deliver world-class service
• Good communication skills – both in Scandinavian languages (preferable) and English (must), in writing and orally.
  
  

What We Consider As An Advantage

• Ability to work proactively and is results-driven
• Strong analytical and problem-solving skills
• Ability to interact with the customer’s stakeholders, including resources at C level
• Proactive and results-oriented attitude to work
• Ability to independently develop customer accounts and create added value for our customers.
  
  

What We Offer You In Return

• Flexible work hours and a possibility to work remotely
• International working environment and learning opportunities in a rapidly growing software company with modern work culture
• Support from a team of super smart people
• A position where you can help retailers fight against food waste
• A professional work environment, but still an informal atmosphere
• Engaged, ambitious and fun colleagues
  
  

Are you the one we’re looking for? Apply today and become a part of our RELEX family!

You can apply by sending your cover letter and resume through the application form as soon as possible. If you have questions, Fredrik Lindblad or Tomomi Uchida is happy to answer them by email [email protected] or [email protected].