IT Support Engineer - Leiden location

IT Support Engineer- Dutch Speaking (Leiden location)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for an IT Support Engineer to join our Infrastructure Services Team.

About Cognizant Infrastructure Services

Today’s customers want seamless, intuitive, and personalized experiences while they’re using products and services. The digital era is forcing companies like yours to transform through technology to stay relevant. Your business must be always on and your infrastructure must predict change before it happens, to act fast and put a smile on the faces of users.

Cognizant is helping you prepare for the digital era, with infrastructure services that are transforming the face of enterprises. We can help your business maximize the potential of automation and a software-defined data center (SDDC), by delivering services through a business-aligned Catalog model.

More information? Please visit

https://www.cognizant.com/cognizant-digital-systems-technology/infrastructure-services

About Role

This position will provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

Job Description

• Provide Install Move to Add Change (lMAC), Break-Fix, and end-user support activities as required.
• Provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in the Data Center
• Printer Management/usage monitoring and coordinating with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on-demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at the site.
• Advanced Troubleshooting hardware and software issues for Windows workstations and problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users.
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
  
  

What do you bring?

• Minimum 2 years of desk-side support services or any related field.
• Experience in supporting overall manufacturing/lab IT systems and IT devices. Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line…, etc.
• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
• Experienced in problem-solving capabilities, analytical/troubleshooting, and customer support skills.
• Experience and understanding of Microsoft server support (SCCM 2012, MS 365), MS Windows Operating Systems, and working knowledge of MS Office and basic business applications.
• Advanced knowledge of MacOS & iOS environment & administration and understanding of the MacOS imaging & end-point deployment process.
• Basic understanding of policy, user certificates, and keychain design, management, and deployment and basic knowledge of networks, telecom, and compute/storage.
• Advanced knowledge of mobile device support.
• Good communication skills in Dutch and English with stakeholder management skills like working with multiple teams.
• Familiarity with manufacturing, lab, clean room or distribution center IT equipment and understanding of GMP and GxP are a big plus.
  
  

What We Offer

• A competitive salary based on your qualities and experience.
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
• NS business card to cover your commute expenses.
• 25 days of paid holiday per year.
• A laptop and a smartphone.
• A pension scheme.
• Organization driven by technology – we have a tremendous technology backbone.
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
  
  

Recruiter Contact Details

Please contact Opal Srithaporn at [email protected] for an elaborate explanation of the role.

Description Of The Recruitment Process

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn
• Conversation with the recruiter
• First technical interview
• Business interview
• Offer
  
  

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion