Workforce Management Specialist-BA

Job Description: Digital Product Specialist - Workforce Management (WFM) System (Time Keeping

Focus)

Summary:

We are seeking a highly skilled Digital Product Specialist with expertise in Workforce Management

(WFM) systems, particularly in timekeeping functionalities with emphasis on payroll flows. The ideal

candidate will have a strong technical background, analytical skills, and project management

experience to enhance our WFM systems and ensure optimal workforce efficiency. This role will

involve close collaboration with various departments to implement, support, and optimize

timekeeping processes that align with organizational objectives.

Key Responsibilities:

• System Management: Oversee the implementation, upgrade, and maintenance of WFM

systems, including experience with platforms such as Kronos and Workday.

• Data Analysis: Analyse timekeeping data to identify trends, discrepancies, and opportunities

for improvement, utilizing data analysis and reporting tools to monitor workforce metrics.

• Project Coordination: Manage projects related to system implementation and upgrades,

ensuring seamless transitions and integrations with cross-functional teams.

• Industry Knowledge: Understanding of labour laws and regulations related to timekeeping.

Familiarity with industry best practices in workforce management and timekeeping.

• Compliance Monitoring: Ensure compliance with labour laws and company policies by

meticulously tracking timekeeping records and implementing necessary improvements.

• Reporting: Create and present reports on workforce metrics and timekeeping data to

stakeholders, translating technical concepts into understandable terms for non-technical

audiences.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human

Resources, or a related field. Relevant certifications in WFM systems or project management

are a plus.

• Experience: Proven experience in Workforce Management, particularly in timekeeping, realtime monitoring, scheduling, and forecasting. Hands-on experience in system

implementation and troubleshooting during rollouts.

• Technical Skills: Proficiency in WFM systems (e.g., UKG, Legion) and data analysis tools.

Strong analytical skills to make data-driven decisions and optimize workforce management.

• Project Management: Demonstrated ability to manage projects effectively, coordinating with

various teams to achieve project goals.

• Communication Skills: Exceptional verbal and written communication skills, with the ability

to convey technical information to non-technical stakeholders and support staff training.

• Attention to Detail: Strong focus on accuracy and detail in tracking timekeeping records and

ensuring compliance with relevant regulations.

Additionally, a successful Digital Product Specialist in this domain should possess the following

attributes:

• Adaptability: Flexibility to adjust to changing business needs and evolving technology

landscapes, ensuring the WFM system remains relevant and effective.

• Continuous Learning: Commitment to staying updated on the latest trends and

advancements in workforce management technology, as well as participating in relevant

training and professional development opportunities.

• Collaboration: Strong interpersonal skills to foster collaboration between departments,

ensuring that all stakeholders have input into the timekeeping processes and systems.

• User-Centric Mindset: Focus on understanding user needs and experiences to enhance

system usability and effectiveness, leading to higher user satisfaction and engagement.

• Strategic Thinking: Ability to align timekeeping initiatives with broader organizational

strategies, ensuring that the WFM system supports overall business objectives.

By cultivating these additional attributes alongside the outlined skills, experiences, and background,

a Digital Product Specialist will be well-equipped to drive the success of a Workforce Management

system, ultimately leading to improved productivity and employee satisfaction within the

organization.

Join our team as a Digital Product Specialist and contribute to enhancing our workforce management

systems to improve operational efficiency and support our organizational goals

It's a B2B contract opportunity The Project duration is initially 6 months (extendable based on the project extension)

Working mode is Hybrid ( weekly 2-3 days onsite support required)