Department Manager

Selskapsbeskrivelse

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET’s mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

Jobbeskrivelse

We are currently looking for a Department Manager for our store, opening in Oslo, Norway.

As the Department Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Store Manager in their absence
  
  
  

Kvalifikasjoner

For the role of Department Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Prior retail or customer-facing experience
• Fluent in Norwegian and English
  
  
  

Motivation

• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others
  
  
  

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes
  
  
  

Past Achievements

• Experience in driving sales through others
  
  
  

Ytterligere informasjon

This is a full-time position with a contract of 37,5 hours a week. Apply by uploading your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.