Data Center Operator

Job Description:

• Regularly and proactively monitor all components of IT Infrastructure in all facilities where IT equipment is installed and take corrective action wherever necessary.
• Coordinate with vendors and manage the OLA to ensure that all corrective and preventive maintenance activities are carried out as per the schedule, quality & safety requirements.
• Regularly and proactively monitor critical IT services as identified by Management. Escalate and follow up with Level 2 Support teams for issue resolution.
• Liaise with IT Helpdesk staff in communicating with end users regarding planned and unplanned system outages, critical incident reports, etc.
• Manage system backups as per defined procedures and frequencies; Conduct periodic checks to restore backup data to test integrity of backups; Maintain records of backup tapes moved between locations.
• Maintain records of all activities performed by self / vendors / other support personnel within the Data Center premises. Be responsible for enforcing Access Policy at Data Centers.
• Ensure periodic health checks for all IT facilities components by conducting proactive timely drills and checks throughout the year. Document the DR drill procedures and results.
• Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program by adhering to ISMS standards & policies.

Required Skills and Criteria:

• Bachelor in Computer Science / Information Technology
• 3+ years UAE experience
• Valid UAE Driving License
• Windows Server Operating System
• Unix Operating System
• Data Center Infrastructure Management solutions
• Data Protector
• VMware
• Hyper V
• File Server
• HPE Blade Servers & Enclosures
• Data Center Facilities Monitoring
• Data Center Facilities Maintenance
• Monitoring of Batch processes and interfaces
• Application deployments
• Data Center Physical Security Monitoring
• Storage Area Network Monitoring
• Whatsupgold Administration
• IT Service Availability reporting