Intranet Manager

The role includes overseeing the delivery of our digital communication channels (to include digital screens and Viva Engage).

The candidate must have experience with Unily (an intranet platform) and HTML coding so they can hit the ground running when they start.

Responsible for the operation and management of the intranet. Maintaining the visual design, site navigation and site content creating a highly effective communication channel to improve colleague engagement.

Accountabilities

Providing a specialist leadership role in the technical development of our digital channels. Responsible for the improvement of our colleague intranet platform to increase colleague engagement and advocacy

Responsible for digital transformation of the colleague intranet platform to create a best-in-class colleague experience

Digital and creative management of intranet platform

Specialist lead in the design and layout of a website, with sound site navigation (information architecture)

Liaise with Tech and vendors on technical questions of implementation and upgrades and point of contact for CMS users

Originates and delivers consistently high-quality content (video, photography, graphic design and animation) across all internal and external channels, including digital and intranet UX (user experience) on time and to budget

Able to work on multiple projects at the same time – from fast turnaround to longer term, more strategic projects

Ensures a consistent look and feel for all content, aligning with both internal and external brand guidelines

Lead projects to improve sections of the intranet or deliver new tools through the intranet with Internal Comms and Local Communicators

Improve platform compatibilities and synergies to improve the colleague experience between software applications

Develops new ways of working, including the creation of templates, etc, to enable quick and effective content delivery

Continually reviews industry standards and trends in the markets to benchmark and to identify best practice and content innovation

Monitor site analytics and report on key performance indicators (KPIs)

Provides introductions and training to users of all levels

Direct and indirect line manager responsibilities.

Behaviours and attitude

Able to work confidently across all communication channels

Flexible and agile, always ready to adapt when things don’t go to plan

Willing to work occasionally long/unsocial hours to meet the needs of the business

Skills / capabilities

Web design, DEX and UX experience

Graphic and web content design

Photography and video production

Strong attention to detail

Excellent communication skills, able to present and articulate clearly to all levels

Very strong cross team working & collaboration skills

Strong relationship management

Ability to assess & apply best practise

Ability to manage budgets to best effect

Remains resilient, instils confidence and able to prioritise

Core traits

Able to multi-task, self-motivate and manage projects, on time and on budget

Negotiate and influence

Resilience to working under pressure and to deadlines

Excellent verbal and presentation skills

Dynamic, creative and passionate

Qualifications / experience

Significant experience of digital content production and content management systems for internal and public-facing websites

Experience of Azure DevOps

Creative production experience specifically with digital design, image and video

Significant experience in digital content project management

Website and digital management

Design tools and software experience in one or more of the following (Photoshop, InDesign, Illustrator, Premiere Pro, Final Cut, Adobe)

Knowledge of core UX/UI concepts

Proven success in collaborating with, and delivering for others