Support Engineer - Java

Looking for a production and support engineer to carry out operational tasks on our external business applications portfolio ensuring system availability and optimum performance on an ongoing basis.

The working environment includes the following tech, tools and processes:

AWS fargate, Docker, Bamboo, Tomcat, Wildfly, Java, SQL, JIRA.

Skills:

• AWS Fargate, Docker, Linux environments, configuration management, Java, bash scripting or any other scripting language

• CI/CD pipelines with knowledge of release management to release/deploy new version of software having updates/fixes

• Knowledge in relational databases and SQL languages

• Problem solving attitude

• High attention to detail

• Knowledge sharing and training capabilities

• Excellent knowledge of English.

• Required: At least 8 years of hands-on experience in developing, maintaining and supporting JAVA applications; out of those at least 4 years of experience as a Java developer developing applications and at least 4 years of experience maintaining and supporting applications developed in JAVA

• In particular, proven experience of :

o Building and maintaining highly available systems

o CI/CD pipelines

o Monitoring and alerting

o Troubleshooting technical issues

o 3rd level technical support

Tasks:

• Carry out daily operational tasks on the external business applications portfolio ensuring system availability and optimum performance

• Establish, maintain, monitor and troubleshoot complex information systems processes and critical events that contribute to business operations; perform recovery exercises including coordination with stakeholders.

• Perform software development, maintenance and debugging of our external applications developed in Java

• Perform systems and data analysis tasks; compile and analyze statistics on production activities and prepare related reports.

• Perform unit, system and integration testing and assist users with user acceptance testing.

• Establish, support and execute repeatable processes to ensure, automate and/or optimize the Operations schedule and maintain system security and integrity.

• Troubleshoot and provide technical support to users to diagnose and resolve problems; escalate complex issues requiring further investigation/intervention; provide guidance on the use of new techniques, monitor transactions to measure performance and continued improvement of systems.

• Update and maintain operational and technical documentation.

• Perform other related duties as required.

• All tasks are performed in consultation with our Information Systems teams (Internal and External development, Quality Control and Operations).