Helpdesk Support Specialist

As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as a Helpdesk Support Specialist for at least 12-months contract, extension highly likely.

Our client is really looking for someone who really wants to develop there career while developing and enhancing there skills in a dynamic and driven team

Key responsibilities:

• First point of contact for customer liaison and keeping customers informed of progress of incidents
• Recording, investigating, diagnosing, and resolving incidents
• Communicating both proactively and reactively with all users and technical resolving teams
• Ensuring correct reassignment of unresolved or misrouted incidents
• Provide proactive support to consistently improve the 'end user experience
  
  
  

Your background:

• Microsoft certifications are a plus
• 2 - 5 years' experience working with office 365
• Customer facing, interaction skills, professional telephone manner and desk-side support
• Windows 11 / MS Office 365, Active Directory Administration
• Exchange Administration / Mail tracking, Edge & Chrome
• Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting
• Mobile Support: iOS / Workspace One
• Onsite 100%
  
  
  

If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!