IT Technico Supporto

HCL

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Note: Candidates must be eligible to work in Italy

Fluent in Italian and English

This role is solely contractual for 12 months.

Job Description

We are looking for an IT support technician to join our team in Italy (Agrate - MB)They will work in a very dynamic environment as a member of a team of several engineers who will accompany you in your growth. They will provide level 2/3 desk-side IT support for different devices (Desktops, Laptops, Tablets and Smartphones).

Position Responsibilities and Functions

• Knowledge of Windows 10, Windows 11.
• Knowledge of Linux (basic only on Ubuntu).
• Knowledge of Mac OS (basic only).
• Knowledge of Android / iOS.
• Knowledge of Office365 (office suite).
• Knowledge of OneDrive.
• Mobility - Flexibility.
• Basic ActiveDirectory management
• Collaboration and communication skills

Additional skills (would be a plus):

• SEP Antivirus.
• ServiceNow (ticketing tool).
• MECM/SCCM
• Knowledge of HP products (laptop, desktop and printer)
• Server support (driven by Central Team for few activities)
• Networking skills (IP addressing and server knowledge)

Experience and qualifications:

• BAC +2 (BTS in computer science).
• At least 1 year experience in an IT department (user support).
• Class B Driver license must

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.

To know more about us visit – www.hcltech.com