EUC IT Specialist

Job description

Job Title: EUC IT Specialist

Job Summary

We are looking for an IT Specialist to join Yoda Tech’s Global IT Infrastructure, Security & Operations team. Reporting to the Regional IT Manager, the IT Specialist will support users remotely and on-site. The role ensures a stable, cost-effective, and secure IT environment while supporting technology modernization to meet business demands.

Key Responsibilities

IT Operations Support

• Deliver day-to-day IT services, ensuring SLAs and objectives are met.
• Troubleshoot and resolve issues related to:
• Windows 10, Office 365, remote access, hardware, printers, mobile devices, and meeting room equipment.
• Provide VIP support for senior management.
• Perform computer break/fix tasks for supported users.
• Collaborate with infrastructure teams and act as ‘remote hands’ for troubleshooting network and computer issues.
• Manage and coordinate incident resolution, escalating as necessary.

User Management

• Support onboarding and offboarding processes by setting up and removing IT environments for users.
• Train new hires on IT systems and ensure compliance with company policies and best practices.

Asset & Lifecycle Management

• Maintain site inventory for all IT assets and keep asset management solutions updated.
• Replace computer equipment following corporate lifecycle policies.
• Manage procurement of IT peripherals and coordinate computer replacements.

Problem Management

• Identify the root cause of incidents and implement workarounds or definitive fixes.
• Propose process and procedural improvements to enhance service delivery.

Project Participation

• Act as the regional SPOC (Single Point of Contact) for global IT projects and ensure successful implementation.
• Liaise with vendors for AV, UPS, and printer maintenance.

Required Skills and Qualifications

Technical Expertise:

• Proficient in:
• Windows 10, Office 365 Suite, Active Directory, VPN (DirectAccess, FortiClient), Intune MDM, antivirus solutions.
• Meeting room technologies (e.g., Teams Meeting Room, Logitech Rally, Microsoft Surface Hubs).
• Hands-on experience with laptops, peripherals, mobile devices (Android, iOS), and follow-me print software.
• Knowledge of Windows Servers, Cisco switches, Wi-Fi, and firewalls.
• Familiarity with ticketing tools and data center/server room management.
• Knowledge of cloud technologies is an advantage.

Soft Skills:

• Strong English communication skills (verbal and written).
• Proactive, customer-focused, and adaptable to change.
• Excellent organizational and planning abilities.
• Strong vendor management and interpersonal skills in a multicultural environment.

Education & Certifications:

• Bachelor’s degree in Computer Science or equivalent.
• Windows 10 Certified or equivalent.