Senior Software Engineer

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Job Role: Senior Software Engineer - Corona Reconciliation and Exceptions Management

Job Location: Dubai - UAE

Job Type: Permanent - Onsite

Job Description:

As a Software Engineer, you will be responsible for Building, extending, optimizing, and maintaining a reconciliation platform. You will also play a critical role in providing technical support and solutions to business users of the Corona Reconciliation and Exceptions Management software. You will work closely with the bank's internal teams to ensure seamless operation and address any issues that arise.

Product Responsibilities

• Provide first-line technical support to business users of the Corona Reconciliation and Exceptions Management software.
• Troubleshoot and resolve issues related to the Corona software, ensuring minimal disruption to business operations.
• Collaborate with the bank's IT and business teams to understand user requirements and provide appropriate technical solutions.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Develop and maintain detailed technical documentation, including troubleshooting guides, user manuals, and support logs.
• Assist in the implementation of software updates and patches, ensuring compatibility and stability.
• Provide training and guidance to business users on the effective use of the Corona software.
• Maintain a high level of customer satisfaction by managing and prioritizing support requests efficiently.

Note: Candidate who are working in ENBD not Applicable