System Engineer

Job overview:

As a System Engineer, you will be responsible for designing, implementing, and managing our cloud infrastructure and on-premises systems.

You will ensure the stability, scalability, and security of our IT environment, providing technical support and solutions that align with our business objectives.

Key Responsibilities:

1. Azure Cloud Administration:

• Design, deploy, and manage Azure cloud infrastructure, including virtual machines, storage, networking, and other services.
• Implement and manage EntraID (Formerly known as Azure AD), identity, and access management.
• Monitor and optimize cloud resources for performance, cost-efficiency, and security.

1. System Administration:

• Manage and maintain On-Premises environments, including installation, configuration, and troubleshooting.
• Perform regular system updates, patches, and backups to ensure system integrity and security.
• Configure and manage Group Policy, DNS, DHCP, and other server roles.

1. VoIP System management:

• Regularly monitor VoIP systems to ensure optimal performance, analysing call quality metrics and implementing necessary adjustments for improved service reliability.
• Manage user accounts and configurations within the VoIP platforms, providing technical support and training to end-users to maximize system utilization and efficiency.

1. Endpoint Management:

• Implement and manage Microsoft Intune for endpoint management and security.
• Ensure devices are compliant with company policies and industry standards.
• Monitor and troubleshoot endpoint issues to maintain optimal performance and security.

1. Security and Compliance:

• Coordinate with the cybersecurity team to Implement and enforce security best practices for cloud and on-premises systems.
• Coordinate with the cybersecurity team to ensure compliance with industry standards and regulations.

1. Automation and Scripting:

• Develop and maintain automation scripts (PowerShell, Azure CLI, etc.) to streamline system administration tasks.

1. Technical Support and Troubleshooting:

• Provide Tier 3 support for IT incidents and service requests.
• Collaborate with other IT teams to ensure seamless operation and integration of systems.

1. Documentation and Training:

• Create and maintain comprehensive documentation for system configurations, processes, and procedures.
• Provide training and guidance to IT staff and end-users on Azure and Microsoft technologies.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience as a System Engineer / Administrator with a focus on Azure and Microsoft technologies.
• Microsoft Certified: Azure Administrator Associate or equivalent certification is highly desirable.
• In-depth knowledge of Azure services, Windows Server administration, and Active Directory.
• Proven experience with VoIP platforms, specifically 3CX, Voiso, Squaretalk, including configuration, management, and troubleshooting of these systems.
• Proficiency in scripting languages (e.g., PowerShell) and automation tools.
• Strong understanding of networking principles and protocols (TCP/IP, DNS, VPN).
• Experience with Microsoft Intune for endpoint management.
• Experience with Microsoft Office 365 administration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

Experience in security and compliance is a plus.

Familiarity with Linux operating systems and hybrid cloud environments.

Experience with virtualization technologies (e.g., Hyper-V, VMware).