Senior Product Designer

Holland & Barrett International is striving to be the world's leading health and wellness business.  Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.  

Ready for an EPIC career?   

As Senior Product designer, you will be joining our Customer Experience Design (CXD) Team in the ‘Top of Funnel' area, focusing specifically on helping users find the right product. You will join an exciting UX/UI department and get to work closely with other talented designers, product managers, researchers, analysts, and stakeholders.  

Putting the customer first, your work will be grounded in empathy, drawing upon user feedback through research and testing. You will be required to carefully analyse qualitative and quantitative data to understand who our customers are, how they behave and what problems and needs they have. Using this information, you will identify and design new opportunities to improve Holland & Barrett across our digital channels, and be responsible for effectively communicating your designs with product managers and engineers to ensure that what is built is accurate and high-quality

• Developing the customer experience across the website and app to drive customer retention, conversion, and satisfaction.  
• Analysing various goals to map out user flows for current and new features.  
• Analysing qualitative and quantitative data to better inform decisions and priorities.  
• Building out wireframes and prototypes for user testing, A/B testing and our agile development workstreams.  
• Working with product managers to record all functional requirements for developers.  
• Communicating interaction design through technically detailed wireframes/prototypes.  
• Understanding technical dependencies and requirements to help produce informed solutions.  
• Ensuring Holland & Barrett is accessible for all users through best practice and user feedback.  
• Maintaining and helping to shape our Design System which aligns to the Holland & Barrett brand guidelines.  
• UAT (user acceptance testing) for front-end changes achieved through our development workstreams. 
• Experience of ecommerce shopping behaviours and best practices in UX design is desirable 
• Experience in responsive design and ecommerce apps  
• Experience in UI design and ability to create beautiful interfaces in high fidelity  
• Proficiency in a variety of design tools such as Figma or Adobe CS  
• Ability to prototype & user test designs using Figma, Overflow etc.  
• A good understanding of HTML5 & CSS3  
• Experience of A/B and multivariate testing  
• Outstanding problem-solving skills and the ability to effectively communicate these to internal and external stakeholders  
• A fantastic attitude towards working collaboratively in a team, and high-level interpersonal skills   
• Excellent communication skills and the ability to present work to wide audiences  
• An online portfolio or samples of work demonstrating related experience
• Pension company contribution = 3%
• Incentive scheme up to 10% of annual salary, based on company performance.
• Your wellbeing is paramount so you can get away and take 33 Days Holiday per year.
• Private Medical Care (Self after 1 year)
• Learning and Development opportunity with Holland & Barrett is a great base for career development long term.
• Career progression.
• Refer and Earn Scheme - as we're growing you can earn money by referring people to join us from your network.
• Epic Extras gives you access to exclusive benefits, free advice and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy.
• We all need a little help sometimes, so weoffer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.
• Stay active in the Onsite Gym at our Nuneaton Hub!
• We have colleague Reward and Recognition Schemes, so your hard work and loyalty won't go unnoticed.
• And many more!
  
  

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).