Director - Network and End User Infrastructure and Operations [T500-15190]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Position Summary:

Director, Network and End User Infrastructure & Operations

We are looking for a Director of Tech Infrastructure to join McDonald’s in India. This person will report directly into the VP of McDonald’s in India, and indirectly the Senior Director of GTIO Network Operations. The Tech Lead will manage the technology infrastructure at the McDonald’s in India Office in Hyderabad, ensuring seamless and secure services that align with global standards. This role will partner with McDonald’s in India teams to provide tailored tech solutions, optimize infrastructure operations, and drive service improvements. The ideal candidate will have deep technical expertise, strategic vision, and leadership skills to support McDonald’s in India operational and strategic goals.

While no two days are likely to be the same, your typical responsibilities will include:

• Manage the tech infrastructure needs of the McDonald’s in India , including network operations, data storage, cybersecurity, and user support, ensuring reliable and secure services.
• Partner with McDonald’s in India teams to align tech services with their operational requirements, providing tailored infrastructure solutions and ongoing support.
• Develop tech performance metrics and monitor McDonald’s in India infrastructure services, using insights from McDonald’s in India team’s feedback to drive continuous service improvements.
• Oversee day-to-day technology management within the McDonald’s in India , addressing technical issues, managing system maintenance, and implementing standardized processes to enhance service quality.
• Collaborate with McDonald’s in India teams to identify tech needs, planning infrastructure upgrades or enhancements that support McDonald’s India operations and business growth.
• Design, implement, and manage the technology infrastructure strategy to support McDonald’s India operational and strategic goals, ensuring scalability and alignment with global tech standards.
• Ensure compliance with technology security policies and practices, implementing robust cybersecurity measures to protect McDonald’s India data and infrastructure.
• Oversee tech infrastructure projects, including budgeting, planning, and implementation, ensuring timely delivery and adherence to best practices.

Who we are looking for:

• 15+ years of work experience in tech infrastructure management, preferably in a shared service center (SSC) environment.
• A degree in Computer Science, Information Technology, or a related field (e.g., B.Tech, M.Tech). Certifications in tech infrastructure management (e.g., ITIL, CCNA, or equivalent) are highly desirable.
• Strong technical knowledge of infrastructure components, including networks, servers, cloud services, and cybersecurity.
• Proven experience in tech project management, including budgeting, planning, and implementing infrastructure projects.
• Excellent problem-solving and analytical skills to diagnose and resolve complex technical issues quickly and effectively.
• Strong leadership and team management skills, with experience in building and developing high-performing tech teams.
• Effective communication and collaboration skills to work with cross-functional teams and align tech services with business needs.
• Proficiency in performance monitoring and data analysis to optimize infrastructure services and align them with McDonald’s India and regional/business needs.

Work location: Hyderabad, India

Work pattern: Full time role.

Work mode: Hybrid.

Additional Information:

McDonald’s is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

McDonald’s Capability Center India Private Limited (“McDonald’s in India”) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald’s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald’s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.

Nothing in this job posting or description should be construed as an offer or guarantee of employment